FAQs search results

How can I cancel my booking?
You can cancel your booking directly on our website. You will need to access your My GrandSki account, select the “My bookings” section and open the booking you wish to cancel.
How can I check the availability for my chosen dates?
To see which hotels have rooms available, you can use our search engine to search for hotel + bike . Our website shows availability in real time, so if your desired hotel is shown, that means it has rooms available.
It is important to bear in mind that if the hotel is not shown or there are no offers for your dates, that means it is not available.
How can I check the availability for my chosen dates?
To check hotel availability, simply use our search engine and select "Hotel + Ski." Our website displays real-time availability, so if your desired hotel appears, it means rooms are available.

Please note that if the hotel does not appear or there are no offers for your selected dates, it means the hotel is not available.
How can I download the invoice for my purchase?
Access your MyGrandski user area through the platform. In the season pass menu go to the "My purchases" folder. In this folder search the purchase for which you want to obtain the invoice. Click on "view", and once inside, at the bottom of the purchase, you can view or download the invoice.
How can I find out about events in Pal Arinsal ?
You can find details of all of the events in Pal Arinsal on our calendar .
How can I find out if I already have a My GrandSki account?
You will already have a My GrandSki account if: *You have made an online purchase at any time. *You have registered with the Grandvalira app. *You have signed in to the resort’s Wi-Fi network.
How can I modify my booking?
You will need to access your My GrandSki account, select the “My bookings” section and open the booking you wish to modify:

A text field will open up, where you can write your request. We will then make the corresponding changes:

If the modification results in a positive credit balance, we will return the corresponding amount to you. If it results in a negative balance, we will send you a link where you can pay the difference.
How can I pay for my booking?
When making an online booking, you must pay the full amount using your credit or debit card. Alternative payment methods (such as bank transfer, Bizum, PayPal, Apple Pay, etc.) are not accepted.

If the conditions of your purchase allow it, when formalising the payment, the system will show you the option to pay 10% of the total amount of your booking. The remaining balance will be automatically debited 7 days before the start date for cancellation fees.

Once your booking is paid in full, you will receive an email with the service voucher, confirming that your booking has been successfully processed and paid for.
How can I pick up a season Bike Pass on behalf of someone else?
Season ski passes obtained online are issued in person to the purchaser at Grandvalira Resorts facilities, (you will need to show the reference number generated during the process).
The purchaser will also need to show a suitable personal identity document with a photograph to prove their identity (passport or national identity document). If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.
How can I pick up a season pass on behalf of someone else?
Season ski passes obtained online are issued in person to the purchaser at Grandvalira Resorts facilities, (you will need to show the reference number generated during the process). The purchaser will also need to show a suitable personal identity document with a photograph to prove their identity (passport or national identity document). If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.