FAQs search results

  • How can I access the resort’s Wi-Fi?
    During the summer, the resort’s Wi-Fi connection is free of charge.
  • How can I access the resort’s Wi-Fi?

    During the summer, the resort’s Wi-Fi connection is free of charge.

  • How can I book a visit to see Santa Claus?
    In the following link you will find all the necessary information to enjoy a magical experience. 
  • How can I cancel my booking?
    You can cancel your booking directly on our website. You will need to access your My GrandSki account, select the “My bookings” section and open the booking you wish to cancel.
  • How can I check the availability for my chosen dates?

    To check hotel availability, simply use our search engine and select "Hotel + Ski." Our website displays real-time availability, so if your desired hotel appears, it means rooms are available. 

    Please note that if the hotel does not appear or there are no offers for your selected dates, it means the hotel is not available.

  • How can I check the availability for my chosen dates?
    To see which hotels have rooms available, you can use our search engine to search for hotel + bike . Our website shows availability in real time, so if your desired hotel is shown, that means it has rooms available.
    It is important to bear in mind that if the hotel is not shown or there are no offers for your dates, that means it is not available. 
  • How can I download the invoice for my purchase?
    Access your MyGrandski user area through the platform. In the season pass menu go to the "My purchases" folder. In this folder search the purchase for which you want to obtain the invoice. Click on "view", and once inside, at the bottom of the purchase, you can view or download the invoice.
  • How can I find out about events in Pal Arinsal ?

    You can find details of all of the events in Pal Arinsal on our calendar .

  • How can I find out if I already have a My GrandSki account?
    You will already have a My GrandSki account if: *You have made an online purchase at any time. *You have registered with the Grandvalira app. *You have signed in to the resort’s Wi-Fi network.
  • How can I modify my booking?

    You will need to access your My GrandSki account, select the “My bookings” section and open the booking you wish to modify:

     

     A text field will open up, where you can write your request. We will then make the corresponding changes:

     
     
    If the modification results in a positive credit balance, we will return the corresponding amount to you. If it results in a negative balance, we will send you a link where you can pay the difference.