FAQs search results

  • Does the resort offer downhill mountain bike classes?
    Yes, we have a specialisation school staffed with instructors who trained at the EFPEM (Andorra Sports and Mountain Professions Training School), where you can take private lessons as a beginner or to improve your level. Booking.
  • Does the ski resort have car parks?

    You can leave your car in the car park of the La Massana Cable Car building, but it is not free. There are also spaces with parking meters in the surrounding area. If you drive your car up to the resort by road, you will find a large free parking area. 

  • How can I access the resort’s Wi-Fi?
    During the summer, the resort’s Wi-Fi connection is free of charge.
  • How can I access the resort’s Wi-Fi?

    During the summer, the resort’s Wi-Fi connection is free of charge.

  • How can I access the resort’s Wi-Fi?

    Wi-Fi at Pal Arinsal is free for all customers. You can connect through the APP or our network by entering your personal details in the form that will automatically open on your device. The system will ask you for the WiFi Code, which you will find printed on the front of your ski pass. Enter the code and complete the registration with an email address. The connection will remain active throughout your stay, so you will not need to reconnect every day.

  • How can I book a visit to see Santa Claus?
    In the following link you will find all the necessary information to enjoy a magical experience. 
  • How can I buy the Mobile Pass?
    During the purchase process, we'll ask you how you'd like your pass: Mobile Pass or pass with physical card. The main difference is that the physical card must be collected at the resort's ticket offices or at Grandvalira Resorts' authorized printing points. On the other hand, if you select the Mobile Pass, we'll take care of sending it to you by email or directly to your Grandvalira Resorts App, along with all the necessary instructions to set it up.
  • How can I cancel my booking?
    You can cancel your booking directly on our website. You will need to access your My GrandSki account, select the “My bookings” section and open the booking you wish to cancel.
  • How can I check the availability for my chosen dates?
    To see which hotels have rooms available, you can use our search engine to search for hotel + bike . Our website shows availability in real time, so if your desired hotel is shown, that means it has rooms available.
    It is important to bear in mind that if the hotel is not shown or there are no offers for your dates, that means it is not available. 
  • How can I check the availability for my chosen dates?

    To check hotel availability, simply use our search engine and select "Hotel + Ski." Our website displays real-time availability, so if your desired hotel appears, it means rooms are available. 

    Please note that if the hotel does not appear or there are no offers for your selected dates, it means the hotel is not available.