FAQs search results

1. Log in to the Season Pass platform with your username and password.
2. Go to "My purchases".
3. Select the purchase and click "View".
4. Download the invoice or purchase confirmation. 

You can find details of all of the events in Pal Arinsal on our calendar .

1. Access via the following link using the username and password of the customer who made the purchase: https://temporada.grandvaliraresorts.com/en/my-grandski/start
2. Click on the "Invitations" section.
3. Click on "Use invitation" for the invitation you want to request and, with the generated locator code or the voucher sent to the purchaser’s email, you will be able to collect it at any Grandvalira Resorts ticket office or send it to a friend or family member.

*Note:

• ANDORRA PASS invitations can be used in Grandvalira, Ordino Arcalís and Pal Arinsal.
• NORD PASS invitations can be used in Ordino Arcalís and Pal Arinsal.

Invitations can be requested once the current season has started.
When you collect your invitation, if you are not going to use it immediately, try not to carry it with you as it may be activated at any control point and used.

If you request the Guarantee or compensation policy, the invitation will count as one ski day.

The following do not include invitations: Mountain Pass, Pedestrian, Senior +70 and +75, Baby, Extracurricular, University and Companion.

You will need to access your My GrandSki account, select the “My bookings” section and open the booking you wish to modify:

 A text field will open up, where you can write your request. We will then make the corresponding changes:

 
 
If the modification results in a positive credit balance, we will return the corresponding amount to you. If it results in a negative balance, we will send you a link where you can pay the difference.

When making an online booking, you must pay the full amount using your credit or debit card. Alternative payment methods (such as bank transfer, Bizum, PayPal, Apple Pay, etc.) are not accepted.

If the conditions of your purchase allow it, when formalising the payment, the system will show you the option to pay 10% of the total amount of your booking. The remaining balance will be automatically debited 7 days before the start date for cancellation fees.

Once your booking is paid in full, you will receive an email with the service voucher, confirming that your booking has been successfully processed and paid for.

If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.

Season passes obtained online are issued in person to the purchaser at Grandvalira Resorts facilities, (you will need to show the reference number generated during the process).

The owner of the purchase will also need to show a suitable personal identity document with a photograph to prove their identity (passport or national identity document).

If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document. 

The insurance can be purchased during the online purchase process or at the designated ticket offices, always before using the pass for the first time in the 2026 summer season. Once it has been used, it will no longer be possible to add or cancel it.

Bike Pass costumers: €60.

Andorra Pass and Nord Pass customers WITHOUT winter insurance: €60.

Andorra Pass and Nord Pass customers WITH winter insurance: €40.

1. Enter the middle digits of the WTP code from the last active pass you used.

2. During the purchase, once you’ve selected the Plus+ Bike Pass product, click on “Top up now” and complete the code. Make sure the code matches your pass.

3. If you don’t have the physical pass, contact us through the website form or request a duplicate at any of our Pal Arinsal ticket offices.

4. If needed, repeat the same process for each person included in the purchase.