FAQs search results

How can I pay for my booking?
When making an online booking, you must pay the full amount using your credit or debit card. Alternative payment methods (such as bank transfer, Bizum, PayPal, Apple Pay, etc.) are not accepted.

If the conditions of your purchase allow it, when formalising the payment, the system will show you the option to pay 10% of the total amount of your booking. The remaining balance will be automatically debited 7 days before the start date for cancellation fees.

Once your booking is paid in full, you will receive an email with the service voucher, confirming that your booking has been successfully processed and paid for.
How can I pick up a season Bike Pass on behalf of someone else?
Season ski passes obtained online are issued in person to the purchaser at Grandvalira Resorts facilities, (you will need to show the reference number generated during the process).
The purchaser will also need to show a suitable personal identity document with a photograph to prove their identity (passport or national identity document). If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.
How can I pick up a season pass on behalf of someone else?
Season ski passes obtained online are issued in person to the purchaser at Grandvalira Resorts facilities, (you will need to show the reference number generated during the process). The purchaser will also need to show a suitable personal identity document with a photograph to prove their identity (passport or national identity document). If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.
How can I recharge my Plus+ Bike Pass?
Follow these steps to correctly top up your Plus+ Bike Pass:
1. Find the last active pass you used, as you will need the middle digits of the printed code.
2. During the purchase process, once you’ve selected the Plus+ Bike Pass product, click on “Top up now” and complete the code. Make sure the number shown matches the one on your printed pass.
3. If you don’t have the physical pass on hand, you can contact our department via the website form or request a duplicate at any of our ticket offices.
4. If needed, repeat the same process for each person included in the purchase.
How can I recharge my Plus+ Ski Pass?
Follow these steps to correctly top up your Plus+ Pass:
1. Find the last active pass you used on the slopes as you will need the central numbers of the code printed on it.
2. During the purchase process, once you have selected the products you want, select “top up now” and complete the code. Ensure that the number shown matches the one on your printed season pass.
3. If you do not have the physical ski pass at hand, you can contact us through the web form or you have the option of requesting a duplicate at our ticket offices.
How can I recharge my Plus+ Ski Pass?
You can access https://plus.grandvaliraresorts.com/my-grandski/start at any time with your customer data. If you can't remember them, select "Forgotten your password?" and you can update it.
How can I request a quote for private lessons?
You can get a quote through our website . Bear in mind that the times shown are those that are available at the school.
How can I take out the summer insurance if I already had the insurance for the winter season 2024/25?
You can be insured by paying a supplement of 40 € for insurance, directly at the ticket office.
We remind you that, once the Season pass has been used, the insurance cannot be added.
How can I top up my Season pass?
Follow the steps below to correctly top up your Season Pass:
1. Locate the last active ski pass you used, as you will need the central numbers of the printed WTP code.
2. In the checkout process, once you have selected the desired products and added the necessary documents, select "reload now" and complete the code. Make sure that the numbering shown matches the number on your printed ski pass.
3. If you do not have your physical ski pass at hand, you can contact our department through the web form. If you do not have the physical pass, you can order a new pass instead of topping it up.
How can I top up my Ski Pass Plus+ pass?
If last season you had a Season Ski Pass Plus+ or a Season Ski Pass, you can reuse the same pass to top up your 2022-2023 Ski Pass Plus+. All you need to do is access to your My GrandSki account and follow the steps to complete your purchase.