FAQs search results

  • I have already registered with My Grandski, but can’t remember my password. What should I do?
    You can access My GrandSki whenever you like using your customer details. If you cannot remember the password, you can update by clicking on the "forgot password" button and you will receive an email to change it. 
  • I have lost something at the resort, where do I need to go?

    If you have lost a personal item or if you have found one and want to hand it in, you can go to the Customer Service Offices located in the Pal sector, in La Caubella. You can contact them by calling the customer service number +376 891815 or using the contact form.

  • I want to give someone a gift but I don’t know their availability. What are my options?

    You can give the gift of Grandvalira Resorts, in the form of a gift voucher for a set value that the recipient can exchange for any of the products on our website over the course of this winter season. Please visit our website for more information.

  • I want to pay for my season pass in instalments, what do I need to know?
    Paying for your season pass in instalments allows you to spread the expense over three convenient payments, with no additional interest or cost. This benefit only applies to online purchases. The amount for the first instalment (50% in the Early Booking period and 40% in the Promotional Price period) of the total purchase price will be charged to the customer’s credit card. The following two instalments (25% in the Early Booking period and 30% in the Promotional Price period) will be charged to the account associated with the credit card that the customer uses in the purchasing process for the online season pass.

     
  • I work at a travel agency and would like to sell Grandvalira Resorts’s services. How can I do it?
    To be able to sell Grandvalira Resorts’s services you need to register as a customer on our website for tourism professionals.
  • I would like to work at Pal Arinsal. Where should I send my CV?

    All the applications are managed directly through our website  where you can find job vacancies from all the resorts and departments that comprise Grandvalira Resortes (Grandvalira, Pal Arinsal and Ordino Arcalís) and register in order to send us your CV. 
    You can find more information on the requirements for working in Andorra here .

  • I've lost my invitation, can I ask for a duplicate at the ticket office?
    No. Grandvalira Resorts will not make duplicates of invitation passes and these will be exempt from insurance in case of loss of the support.
  • I’ve lost my ski pass, can I request a duplicate?

    Grandvalira Resorts does not issue duplicate ski passes, but you can buy a loss insurance at the resort’s ticket offices that allows you to obtain a free duplicate of your pass in case of loss. The cost is 1,75€ per day/person.
    If you purchase the accident insurance on the slopes, it already includes loss coverage.

  • If I book a place at a nursery or my child, are meals included?

    Meals are not included. At the nursery in Pal and Arinsal you can book directly in the school a children’s meal per day, or bring your own food. 

  • If I had a season Bike Pass last season, can I renew it?

    Yes, the Plus+ Bike pass must be renewed each season you wish to use it. To do so, log into your My GrandSki account with your credentials and make the €5 registration payment again for summer 2025.