FAQs search results
- How long do I have in which to cancel?
You can cancel a booking at no extra cost until the date when cancellation fees apply.
- How many consecutive times can I request a compensation voucher?
You can request a compensation voucher for a maximum of two consecutive seasons per holder.
If you use the voucher in the second consecutive season, you will not be able to request a new one in the third, as it is considered that you have reached the allowed limit of consecutive compensations.
Please note that the voucher is personal, non-transferable, for single use only, and is valid for a maximum of two seasons to be used when purchasing a season pass.
- How to pick up a Ski Pass Plus+ on behalf of another person?
Plus+ Ski Pass shall be delivered personally to the pass holder at the Grandvalira Resorts (Grandvalira, Pal-Arinsal and Ordino Arcalís) and upon showing the reference number generated during the purchase process.
The pass holder shall similarly present photographic proof of identification to accredit his/her identity (passport or national identification document). In the case of not being the purchase holder, it will be necessary to present an authorization signed by the acquiring party along with a photocopy of his/her passport or national id.
- I am a travel agent: am I entitled to any discounts?
During the winter as a travel agents you have for you, a 20% discount on the purchase of ski passes of 2 days or more per season. To benefit from this advantage you must contact us, at least 48 hours in advance, from your agency email, making the corresponding request, to the email recepcio@grandvaliraresorts.com.
You will receive a discount code to apply when making your booking. - I don’t have a ski pass. Can I connect to Wi-Fi in any other way?
Yes. All Wi-Fi areas at the resort offer a free 30-minute connection. Connect to «Grandvalira Resorts Wi-Fi» and, on the captive portal, select «Connect for free for 30 minutes». This allows you to manage your ski pass purchase or download the app.
- I have a gift voucher, how can I use it?
Once you have decided on the dates you wish to visit us and what you wish to use the voucher on, you need to contact our booking department at least 72 hours beforehand in order to arrange the date and the product and/or service. Contact form
- I have already registered with My Grandski but, can’t remember my password. What should I do?You can access My GrandSki whenever you like using your customer details. If you can’t remember the password, select “I've forgotten my password” and we will issue you a new one.
- I have already registered with My Grandski, but can’t remember my password. What should I do?You can access My GrandSki whenever you like using your customer details. If you cannot remember the password, you can update by clicking on the "forgot password" button and you will receive an email to change it.
- I have lost something at the resort, where do I need to go?
If you have lost a personal item or if you have found one and want to hand it in, you can go to the Customer Service Offices located in the Pal sector, in La Caubella. You can contact them by calling the customer service number +376 891815 or using the contact form.
- I want to give someone a gift but I don’t know their availability. What are my options?
You can give the gift of Grandvalira Resorts, in the form of a gift voucher for a set value that the recipient can exchange for any of the products on our website over the course of this winter season. Please visit our website for more information.