At Grandvalira Resorts, we do not tolerate any form of discrimination or harassment. All visitors have the right to enjoy our facilities without fearing unjust treatment or inappropriate behavior.
Our resorts are committed to fostering a safe, inclusive, and respectful environment for all employees and visitors, and are continuously involved in raising awareness and training the team on equal treatment and non-discrimination.
For these reasons, Grandvalira Resorts has implemented an ethical channel that allows anyone to report facts they believe may constitute discrimination, a breach of regulations, or an infraction.
Reports are processed through the Co-Resol platform, which ensures the confidentiality of the information handled for both reporters and those reported, while also allowing communication to be made anonymously.
How to make notifications via the Co-Resol website?
Click on the “Click here” button and enter the code GVR-AND.
Select the button for the corresponding channel (each station in the domain).
Write your message; you can attach images and documents.
Identify yourself or choose anonymity; in both cases, you must accept the Privacy Policy.
You will receive a unique identifier and password that you should keep to track the status of your notification.
Whenever you want to provide additional information or check the status of your complaint/communication, enter this code and password in the “Access a previous notification” button on the homepage.
How to make notifications via the Co-Resol mobile app?
Free app
Download the app and accept notifications.
Tap on the “Click here” button and enter the code GVR-AND.
Select the button for the corresponding channel (each station in the domain).
Write your message; you can attach images and documents.
Identify yourself or choose anonymity; in both cases, you must accept the Privacy Policy.
You will receive a message as proof of receipt of your notification.
Communication for tracking the notification will be done via a secure chat, accessible from the chat button on the app’s home screen.
Important
This Ethical Channel is not an emergency service. It should not be used to report situations involving an immediate threat. If you need assistance in such a situation, please contact the local authorities and use the designated channels for such cases.
Free 24-hour emergency numbers from official organizations in the Principality of Andorra:
110 - Police Service, in case of a risk to safety.
116 - HNSM Emergency Service, in case of physical or sexual assault or injuries.
181 - Gender-Based Violence Victim Assistance Service (SAVVG).
