FAQs search results

  • Can I pick up my ski pass at the hotel?

    If you choose one of our "Hotel + ski packages", the ski passes and other services you have purchased will be placed in an envelope addressed to you and left at your accommodation. (This service is only available for bookings made at least 24 hours in advance and on working days). Please note that this service is not available for bookings where the first ski day coincides with the arrival day at the accommodation. In such cases, you will need to pick up your pass at any of the ticket offices in our resort.

  • Can I purchase ski insurance if I have already used my season pass?

    Ski insurance must be purchased with your season pass or, in all cases, before you ski for the first time. Insurance cannot be added or remove once your Ski Pass has been used. You can check the coverage at: Creandvida  
    Remember, you can also take out ski insurance with the season Mountain Pass or Pedestrian. 

  • Can I reuse the extracurricular, university or companion ski pass from the 2024/25 season?

    Yes, all new ski season passes issued during the 2024/25 season are reusable. These supports will be reusable for future seasons.

  • Can I spend the night with my motorhome at the Grandvalira Resorts stations?

    Currently, with the enforcement of Law 5/2025, overnight stays and camping with motorhomes, campervans or similar vehicles are prohibited outside of campsites, camping areas or specifically designated zones.

    However, you can park and spend the night in the following authorized areas and campsites in the country:

    • Camping Valira - Andorra la Vella
    • Camping Xixerella - Erts (La Massana)
    • Camping Santa Creu - Canillo
    • Camping Casal - Canillo
    • Camping Janramon - Canillo
    • Camping area Font de Ferrosins - Vall d'Incles (Canillo) 

    You can consult Law 5/2025 on the Andorran Legal Portal at the following link:
    https://portaljuridicandorra.ad/L2025005#Article_44._Modificaci_de_l_article_16_de_la_Llei_16_2017_del_13_de_juliol_general_de_l_allotjament_tur_stic
    This regulation is found in Title III of the law, specifically in Article 44. 

  • Can I start group lessons any day of the week?

    In the Pal and Arinsal sectors, the three-day, four-day and five-day courses start on Monday, while the two-day courses start on Saturday. It is not possible to start on another day of the week, except for special departure on 27 December (for 3, 4 or 5 day). 

  • Can I take a stroller on the cable car?
     Yes, there is no minimum age on the Pal cable car.
  • Can I take my dog up to the Bike World?
    You can take dogs up to go hiking, but not to the Bike Park or the activities. We have a cabin that is specially adapted for them. Dogs must always be on a leash. 
  • Can I take out the skiing insurance once I've used the Ski Pass Plus+?
    Skiing insurance must be taken when the Ski Pass Plus+ is purchased, or at the latest, before the first time you ski. Once the Ski Pass Plus+ has been used insurance cannot be added to it.
    If you didn’t add the insurance during the online purchasing process, you can still do it when you go to the ticket offices to pick up your Ski Pass Plus+, making sure to request it before your Ski Pass Plus+ is printed. If your Ski Pass Plus+ has already been printed, you will only be able to purchase insurance for the whole season (€64).

     You can check the insurance details at https://creanvida.ad/ . The Ski Pass Plus+ does not include the weather guarantee.
     
  • Can I use my 24/25 winter season pass invitation during the 2025 summer season?

    Yes, if you had an Andorra Pass or Nord Pass season pass in the 2024/2025 season and you did not use it, you can use it during the 2025 summer season and go to any ticket office of the resort to request it.

  • Can I use my Forfet Plus+ Bike at the Winter Park during winter?

    No. Your Plus+ Bike Pass is for summer use only and is valid exclusively within the Pal Arinsal domain.