FAQs search results

  • Do I need to book a table for the restaurants?

    There is no need to book for the self-service and fast food restaurants. However, we recommend booking ahead for the à la carte restaurants. Book a table

  • Do staff from other resorts get any discounts?
    Yes, they get a 20% discount on the price of the pass. To get this discount, go to any of our ticket offices and present your white HR card (the original, not a copy). This discount is not available for online bookings.
  • Do the activities include insurance?

    No, none of Bike World's activities include insurance. You may, however, purchase it at the ticket office.

  • Do you have any discounts for disabled visitors?
    Yes. Upon presentation of proof of functional disability (33% or more) at the ticket office, you will be entitled to a 20% discount on your Bike Park pass.
  • Do you have any discounts for disabled visitors?

    Yes. Upon presentation of proof of functional disability (33% or more) at the ticket office, you will be entitled to a 20% discount on your Basic Pass.

  • Does a non-resident/tourist also need a Mountain pass?

    The rules and laws are the same for everyone. A non-resident or someone on vacation in the country who wants to practice ski touring or snowshoeing at the ski resorts in Andorra must have the Mountain Pass. In this case, they can purchase a day pass. 

  • Does Pal Arinsal have menus and options for those with allergies and special dietary requirements (gluten-free, dairy-free, vegetarian, etc.)?
    Yes, you can find these options in at least one restaurant in all of our sectors.
  • Does Pal Arinsal have nurseries?
    Yes. The nursery accepts children aged 1 to 5.
  • Does Pal Arinsal have shops where I can hire ski and snowboard equipment?

    No, it does not. However, we offer a wide range of partner shops where you can rent equipment in advance through our website.

  • Does the current regulation on overnight stays for motorhomes apply only to the Grandvalira Resorts stations or to all of Andorra?

    This regulation applies to all of Andorra, not just the Grandvalira Resorts stations. Each parish may have specific rules, but in general, free overnight stays for motorhomes, campervans, or similar vehicles outside designated areas are not allowed.
    However, you can park and stay overnight in the following authorized areas and campsites in the country:

    • Camping Valira – Andorra la Vella
    • Camping Xixerella – Erts (La Massana)
    • Camping Santa Creu – Canillo
    • Camping Casal – Canillo
    • Camping Janramon – Canillo
    • Camping area Font de Ferrosins – Vall d’Incles (Canillo)