FAQs search results
- Can you get to the resort by public transport?
During the summer, you can take public transport to La Massana. If you're coming from Andorra la Vella or Escaldes – Engordany, you can take the line L5 or L6 bus and get off at the “Centre Vila” stop, in front of the La Massana Cable Car building.
Once you get to La Massana, you can take our cable car to the Bike Park & Bike World (approx. 7 minutes). - Do all of the cable cars provide wheelchair access?Access to both the La Massana and Orriols cable cars is possible for those with reduced mobility. Just ask the conductor to stop or reduce the speed to allow you to enter.
- Do I need a pass to do the e-bike activity?
It is not necessary to have a pass to do the e-BIKE activity, as long as the lifts are not used to access the station. However, we recommend using one to save battery during rides outside the station routes.
- Do I need to book a table for the restaurants?
There is no need to book for the self-service and fast food restaurants. However, we recommend booking ahead for the à la carte restaurants. Book a table
- Do I need to take out my phone every time I want to ride a chairlift with the Mobile Pass?
No. It's not necessary. The Mobile Pass works with Bluetooth Low Energy technology, so there's no need to take it out of your pocket. That said, remember to keep it in a pocket on the left side of your jacket and avoid having other devices or cards on the same side, to prevent possible interference.
- Do the activities include insurance?
No, none of Bike World's activities include insurance. You may, however, purchase it at the ticket office.
- Do you have any discounts for disabled visitors?
Yes. Upon presentation of proof of functional disability (33% or more) at the ticket office, you will be entitled to a 20% discount on your Basic Pass.
- Do you have any discounts for disabled visitors?Yes. Upon presentation of proof of functional disability (33% or more) at the ticket office, you will be entitled to a 20% discount on your Bike Park pass.
- Does a non-resident/tourist also need a Mountain pass?
The rules and laws are the same for everyone. A non-resident or someone on vacation in the country who wants to practice ski touring or snowshoeing at the ski resorts in Andorra must have the Mountain Pass. In this case, they can purchase a day pass.
- Does Pal Arinsal have menus and options for those with allergies and special dietary requirements (gluten-free, dairy-free, vegetarian, etc.)?Yes, you can find these options in at least one restaurant in all of our sectors.