FAQs search results

  • Where can I obtain the passes and services I’ve purchased?

    You can collect the services that you have purchased online at the express machines (TVM) or directly at the Pal Arinsal ticket offices.

    We have 8 TVM machines across several locations: the town of La Massana, the town of Arinsal, the entrances to the two sectors and the Illa Carlemany shopping centre. Our ticket offices are located at the foot of the La Massana and Orriols cable cars in Arinsal, and also in the Planell building in Pal and the Comallemple building in Arinsal.

  • Where can I park my motorhome?

    You can park your motorhome in designated areas.

    Currently, overnight stays or camp are not permitted in the parking lots of Grandvalira Resorts. However,  you can do so at the following campsites or specific authorised areas:        

    ✓ Camping Valira – Andorra la Vella
    ✓ Camping Xixerella – Erts (La Massana)
    ✓ Camping Santa Creu – Canillo
    ✓ Camping Casal – Canillo
    ✓ Camping Janramon – Canillo
    ✓ Camping area Font de Ferrosins – Vall d’Incles (Canillo)                                 

  • Where can I pick up my invitation?

    In order to collect your invitation at any of the Grandvalira Resorts ticket offices, you will have to access your My GrandSki account, go to the invitations section and obtain the locator.  You can also send it to a friend or relative. You must bear in mind the following information:

    ANDORRA PASS invitations: these can be used at the Grandvalira, Ordino Arcalís and Pal Arinsal resorts.

    NORD PASS invitations: these can be used at the Ordino Arcalís and Pal Arinsal resorts.

    Invitations from the website can be requested once the current season has begun.
    When you pick up your invitation, if you are not going to use it, make sure you do not carry it with you, or it may be activated at any ski lift and consumed.

    Please note: When requesting the Reimbursement Guarantee, the invitation counts as one day of skiing. The following are excluded: Season Mountain Pass, Pedestrian, Freestyle, Senior, Senior over 70 years old, Senior over 75 years old, Andorra Pass (all parishes), Sunday Pass, Extracurricular, University and Companion passes. 
     

  • Where can I pick up my season Bike Pass if I already bought it online?
    To pick up your Season Bike Pass, during the summer season are enabled the ticket offices of the la Massana Gondola, the Pla de la Caubella of Pal sector.
    Check the schedules through our Pal-Arinsal website.
     
  • Where can I use my express menu voucher?

    Express menu vouchers can be used at the following establishments: 

    Pal sector:

    • Xiringuito de Pal: Sandwich + french fries + drink (water or soda)
    • Burger & Cot (terrace): Sandwich + french fries + drink (water or soft drink)
    • Xiringuito Coll de la Botella (Terrace): Sandwich + french fries + drink (water or soft drink)
    • Pasta Box: Pasta or Pizza + drink (water or soft drink)

    Sector of Arinsal:

    • Piccolo: Pasta + drink (water or soft drink)
    • Xalet Igloo: Sandwich + french fries + drink (water or soft drink)
    • Terroir: Sandwich + french fries + drink (water or soft drink)
    • Niu: Yakisoba + drink (water or soft drink) or Sandwich + french fries + drink (water or soft drink)      
  • Which cards do you accept?
    We accept Mastercard, Visa and 4B.  Payment by American Express is not accepted.
  • Which range of skis should I choose based on my level?

    Bronze Range
    · Level: Beginner or basic level.
    · Features: Skis shorter than the client's height; softer and more manoeuvrable, they forgive mistakes and make it easier to learn turns.
    · Ideal for people new to skiing.

    Silver Range
    · Level: Intermediate.
    · Features: Provides a balance between performance and control.
    · Ideal for skiers who already have some experience and are looking to improve their skiing level.

    Gold Range
    · Level: Advanced.
    · Features: These skis are more reactive and offer better performance in a variety of conditions.
    · Ideal for experienced and expert skiers looking for maximum technology and performance.

  • Which season passes provide access to the Bike Park in the 2025 season?

    You can access the Bike Park in 2025 with the following passes:

    Andorra Pass, Nord Pass, Andorra Pass Sundays (only Sundays), Andorra Pass Freestyle, Extracurricular/University pass, Companion pass and Bike Pass 2025.

  • Why is a pass required for mountain skiing and snowshoeing?
    This pass was born out of a need to regulate this discipline, as a result of the large influx of mountain skiers and snowshoers within the resorts’ skiable areas. In addition, it satisfies the new rules from the Government of Andorra, with a Regulation governing the requirements for practicing winter sports other than alpine skiing and cross-country skiing at ski resorts (BOPA number 141 from 02/12/2020).

    The Mountain Pass is valid for all the resorts within the country: Ordino Arcalís, Pal Arinsal, Grandvalira and also Naturland. The Mountain Pass is only required for mountain skiing and snowshoeing within the skiable areas of the ski resorts.
  • Why is it important to take out ski insurance?
    Like any other activity, skiing and snowboarding always entail a certain amount of risk, and this risk should not be ignored. That is why it is important to take out ski insurance.