FAQs search results

  • If I have the Andorra Season Pass, can I go mountain skiing at the resorts?
    Yes. Those customers who have a cross-country skiing season pass (for the current season) are also permitted to go mountain skiing or do other winter sports in the skiable areas, as applicable to their pass. For example, if you have an Andorra Pass or Nord Pass, you will be able to go mountain skiing at all the cross-country skiing resorts in Andorra.
  • If I only want to go for one day, what can I do?
    A day mountain pass is available for this type of activity. This pass allows you to use the circuits and slopes that have been prepared by the resorts. That will be able to be purchased at the resorts’ ticket offices, at stand of the shopping mall Illa Carlemany, or directly from the TVM machines located at the resort.
  • If I suffer an injury, what should I do to receive a compensation voucher for the 2026-27 season?

    If you suffer an injury when holding a Season ski pass, you must let us know as soon as possible via the web form. If you are not able to ski again for the rest of the season, we will assess the best form of compensation.

    When does this apply? This will be applied in the event of pregnancy, of an accident, illness or forced closure of borders and/or the resort preventing further skiing.

    In which type of ski pass is this guarantee included? These conditions are valid for the non-resident and resident season Pass. Grandvalira Resorts will consider the application of this guarantee to other season pass products depending on the type and days skied.

    How does it work? A voucher will be issued as compensation, to be exchanged for the 2026 - 2027 season, according to the customer’s use of the season ski pass during the current season.

    What is the percentage refunded according to the days skied?

    1 day of skiing: 100% compensation voucher or application of the "Compensation guarantee" if a medical certificate is not provided and conditions are met.

    2 to 7 days of skiing: Days skied will be charged at the day pass rate at the ticket office. Compensation voucher for the price difference paid.

    8 to 10 days of skiing: 10% discount voucher on the purchase value of the next season's pass.

    More than 11 days of skiing: The seasonal pass is considered fully utilized.


    How long are they valid?

    The compensation vouchers are valid for two consecutive seasons.

    Compensation will not be provided if there are skiing days after the date of the medical certificate.

    Requests can be made during the current season and until April 6, 2026.


    Please note: Remember that you must provide the pertinent medical reports and your season pass for the compensation to be processed. These conditions only apply to customers who suffer an injury.
     

  • If I suffer an injury, what should I do to receive a compensation voucher for the summer 26?

    In case of accident, illness or pregnancy you can contact through our online form and Grandvalira Resorts Season Pass department will study each case and offer an answer, as long as the pass is not amortized.
    Contact our department through the contact form.
     

  • If last season I had a Ski Pass Plus+, I need to renew my pass for the current season?

    Yes, Ski Pass Plus+ needs to be renewed every season you want to use it. All you need to do is access to your My GrandSki account with your email and password as previous seasons, and pay again the 5€ registration fee for the 2025-26 season.
     

  • If my Mountain Season Pass is lost or stolen, what should I do?
    If your pass is lost or stolen, you can request a duplicate at any of the Grandvalira Resorts ticket offices.
  • If the circuit of mountain skiing is closed due to a lack of snow, will I be able to ascend via the slope?
    If the circuits are closed due to a lack of snow, the resorts can mark routes on the alpine skiing slopes. It will be the user’s responsibility to check the alternative routes with the resort. In no instance will you be permitted to ascend a slope that has not been prepared for that purpose.

    It must be remembered that, when ascending, if the route is on the slope, the user must go up the right-hand side of the slope, watching out for skiers coming down it at all times. If users are going up in a group, they must do so in single file.
  • If the season hasn’t begun yet, can I go mountain skiing at the resorts without a Mountain Pass?
    Yes, you will be able to go mountain skiing at the ski resorts without having a Mountain Pass, as long as the season hasn't begun. But it is important to remember that, although the resorts aren’t open to the public, the specific rules and recommendations for this must be followed.
    It is prohibited to bring dogs onto the slopes
    When ascending, the user must go up the right-hand side of the slope in single file.
    It is important that those engaged in the sport are aware of snowplows, other machines and resort vehicles that are working to prepare the slopes. The utmost caution and respect is required.
  • If the weather is bad, are refunds given for the passes and/or services purchased?

    No. The passes and services purchased are not refundable under any circumstances. If the resort closes, you must go to one of our ticket offices, where the Grandvalira Resorts staff will tell you what you need to do. (The process will vary depending on the type of pass you have and the services you have purchased.)

  • In what cases can I get a renewal discount of the Bike Pass?

    If in the 2024 season you had a Bike Pass, in order to benefit from the special product as a loyal customer, you will receive an email with a code with which you can register through our online platform to purchase your 2025 Bike Pass.
    You will have to enter this code at the time of registration, just when you are asked if you already had a summer season pass last year. You will have to mark CLIENT FIDEL and enter the corresponding number to get the final price.
    If you have any questions please contact us through the web form.