FAQs search results

  • I want to pay for my season pass in instalments, what do I need to know?

    If you purchase your ski pass online, you can pay for it in three installments with no interest or additional fees.

    • For purchases made up to June 30, 2026: 1st installment of 50% on the day of purchase, 2nd installment of 25% on August 3, and 3rd installment of 25% on September 3.
    • For purchases made between July 1 and December 9, 2026: 1st installment of 40% on the day of purchase, 2nd installment of 30% on January 4, and 3rd installment of 30% on February 4.

    The installments are automatically charged to the bank card you provide during the purchase process. 

  • I work at a travel agency and would like to sell Grandvalira Resorts’s services. How can I do it?
    To be able to sell Grandvalira Resorts’s services you need to register as a customer on our website for tourism professionals.
  • I would like to work at Pal Arinsal. Where should I send my CV?

    All the applications are managed directly through our website  where you can find job vacancies from all the resorts and departments that comprise Grandvalira Resortes (Grandvalira, Pal Arinsal and Ordino Arcalís) and register in order to send us your CV. 
    You can find more information on the requirements for working in Andorra here .

  • I've lost my invitation, can I ask for a duplicate at the ticket office?
    No. Grandvalira Resorts will not make duplicates of invitation passes and these will be exempt from insurance in case of loss of the support.
  • I’ve lost my ski pass, can I request a duplicate?

    Grandvalira Resorts does not issue duplicate ski passes, but you can buy a loss insurance at the resort’s ticket offices that allows you to obtain a free duplicate of your pass in case of loss. The cost is 1,80€ per day/person.
    If you purchase the accident insurance on the slopes, it already includes loss coverage.

  • If I am ultimately unable to attend or only use part of my booking, is it possible to receive a full or partial refund?

    Our cancellation and/or modification policy does not provide for refunds of the amount paid for services or products once they have been partially or fully used.

  • If I book a place at a nursery or my child, are meals included?

    Meals are not included. At the nursery in Pal and Arinsal you can book directly in the school a children’s meal per day, or bring your own food. 

  • If I had a season Bike Pass or a Plus+ Bike last season, can I renew it?

    Yes, the Plus+ Bike pass must be renewed each season you wish to use it. To do so, log into your My GrandSki account with your credentials and make the €5 payment.

  • If I have already used my Plus+ Bike Pass, can I purchase insurance?

    Insurance must be purchased at the same time as buying the Plus+ Bike Pass or, in any case, before doing any downhill runs. If you have already used the Plus+ Bike Pass, you cannot add insurance.
    If you did not add insurance during the online purchase process, you still have time to do so when you go to the ticket office to pick up your Plus+ Bike Pass, before printing the pass.
    Note: Insurance will be charged each day you use the Plus+ Bike Pass up to a maximum of €60. Once this amount is reached, the insurance charge will stop, but you will remain covered during your Bike days.

    You can check coverage details at https://creandvida.ad/.

  • If I have already used my Plus+ Ski Pass, can I add or remove the ski insurance?

    Yes, you can add or remove the ski insurance.

    You can purchase your ski insurance during the checkout process by adding it free of charge, as it will be charged per day skied.

    If you forgot to add the insurance, you can always contact our team through the webform to request its inclusion.

    You can also remove the insurance at any time by contacting our team through the webform. In this case, the insurance will be removed so that you are not charged for future ski days, but any insurance already used will not be refunded.