FAQs search results

  • If the season hasn’t begun yet, can I go mountain skiing at the resorts without a Mountain Pass?
    Yes, you will be able to go mountain skiing at the ski resorts without having a Mountain Pass, as long as the season hasn't begun. But it is important to remember that, although the resorts aren’t open to the public, the specific rules and recommendations for this must be followed.
    It is prohibited to bring dogs onto the slopes
    When ascending, the user must go up the right-hand side of the slope in single file.
    It is important that those engaged in the sport are aware of snowplows, other machines and resort vehicles that are working to prepare the slopes. The utmost caution and respect is required.
  • If the weather is bad, are refunds given for the passes and/or services purchased?

    No. The passes and services purchased are not refundable under any circumstances. If the resort closes, you must go to one of our ticket offices, where the Grandvalira Resorts staff will tell you what you need to do. (The process will vary depending on the type of pass you have and the services you have purchased.)

  • In what cases can I get a renewal discount of the Bike Pass?

    If in the 2024 season you had a Bike Pass, in order to benefit from the special product as a loyal customer, you will receive an email with a code with which you can register through our online platform to purchase your 2025 Bike Pass.
    You will have to enter this code at the time of registration, just when you are asked if you already had a summer season pass last year. You will have to mark CLIENT FIDEL and enter the corresponding number to get the final price.
    If you have any questions please contact us through the web form.
     

  • In what circumstances are Bike Pass season passes permanently withdrawn?

    Remember that your season pass is for personal, non-transferable use and is subject to the law on ski resorts and cable transport facilities 9-1-2000 (BOPA of 6-12-2000). If you give your pass to another person and they are stopped by our security teams, the person using the pass in the resort will automatically be issued a fine. Additionally, the pass will be withdrawn and will be returned under any circumstances during the summer 25.
    Should you sell your season pass and this is discovered by Grandvalira Resorts, the pass will be automatically blocked and withdrawn and will not, under any circumstances, be returned to the season pass holder.
     

  • In what circumstances are season passes permanently withdrawn?

    Remember that your season pass is for personal, non-transferable use and is subject to the law on ski resorts and cable transport facilities 9-1-2000 (BOPA of 6-12-2000). If you give your pass to another person and our security team stops them, the person using the pass in the resort will automatically be issued a fine. Additionally, the pass will be withdrawn and will not be returned under any circumstances during the 2025-26 ski season.
    Should you sell your season pass and Grandvalira Resorts discover this, the pass will be automatically blocked and withdrawn and will not be returned to the season pass holder under any circumstances.
     

  • In which case can I get the renewal discount?

    If you bought a season pass for the 2024-25 season that was not fully or partially reimbursed, the renewal discount will be applied automatically when you buy the new pass online or a ticket office, provided that you log in using the email associated with your MyGrandski account.
    If you do not remember your password, you can restore it from our platform.

    Please note: the renewal discount does not apply to Senior over 70 years old, Senior over 75 years old, Mountain Pass, Pedestrian, Baby, extracurricular, university, companion passes.


     

  • In which cases do we recommend buying the Forfait Plus+ to our clients?

    We recommend the purchase of the Plus+ ski pass to all non-resident clients who consider that they will ski less than 20 days. And to clients residing in Andorra for less than 9 days.  

    In both cases, if you ski more days than indicated in any of the Grandvalira Resorts, the maximum payment limit of the Forfait Plus+ is 1,365 €, which is equivalent to the RRP price of the Andorra Pass 25-26 Season Pass. 

    Grandvalira → reference price: 67 € the first day of skiing and the following days: 67 € -15%.
    Ordino Arcalís → reference price: 47.50 € the first day of skiing and the following days: 47.50 € -15%.
    Pal Arinsal → reference price: 51.50 € the first day of skiing and the following days: 51.50 € -15%.


    *We remind you that these prices are approximate, as the sales prices at the Grandvalira Resorts ticket offices can be dynamic.

  • In which cases do we recommend buying the Plus+ Bike pass to our customers?

    We recommend purchasing the Plus+ Bike pass for all non-resident customers in Andorra who expect to use the Bike Park fewer than 8 days. And for resident customers in Andorra fewer than 5 days.
    In both cases, if you use the Bike Park more days than indicated, the maximum payment limit for the Plus+ Bike pass is €300, which is equivalent to the RRP price of the Non-Resident Bike Pass Season Pass.

    Bike Park → reference price: €36 for the first Bike day; and the following days: €32,40 -10%.

    *Please note these prices are indicative, as ticket office prices may be dynamic.

  • Is a Mountain Pass necessary when crossing the resort in order to access another route outside the skiable area?
    Anyone who crosses the resort without using the routes indicated or the ski lifts that are accessible to them in order to get to another location outside the skiable domain will not need a pass.
  • Is free overnight parking allowed on the slopes?

    Free overnight parking on the slopes is not allowed, but there are nearby designated areas where you can safely and legally stay overnight with a motorhome:

    • Camping Valira - Andorra la Vella
    • Camping Xixerella - Erts (La Massana)
    • Camping Santa Creu - Canillo
    • Camping Casal - Canillo
    • Camping Janramon - Canillo
    • Camping area Font de Ferrosins - Vall d'Incles (Canillo)