FAQs search results

In case of an accident on the ski resort, you must show your ski pass Plus+ at any of our Grandvalira Resorts medical centers. Remember that, in order to have medical assistance coverage, your Forfait Plus+ must be insured.
Otherwise, the medical costs are at the client's own expense. Check the insurance coverage conditions at https://creandvida.ad/

In case of an accident on the circuits, you must present your Plus+ Bike pass. Remember that, in order to receive medical assistance coverage, your Plus+ Bike pass must be insured.
Otherwise, medical expenses will be the responsibility of the customer. Check the insurance coverage terms at https://creandvida.ad/

If you suffer an injury when holding a Season ski pass, you must let us know as soon as possible via the web form. If you are not able to ski again for the rest of the season, we will assess the best form of compensation.

When does this apply? This will be applied in the event of pregnancy, of an accident, illness or forced closure of borders and/or the resort preventing further skiing.

In which type of ski pass is this guarantee included? These conditions are valid for the non-resident and resident season Pass. Grandvalira Resorts will consider the application of this guarantee to other season pass products depending on the type and days skied. In the case of having used the invitation, it will be considered as one day's skiing. 

How does it work? A personal and non-transferable voucher will be issued as compensation, to be exchanged for the 2027 - 2028 season, according to the customer’s use of the season ski pass during the current season.

What is the percentage refunded according to the days skied?

• 1 day: 100% compensation voucher or application of the "Compensation guarantee" if a medical certificate is not provided and conditions are met.
• 2 to 9 days: Days skied will be charged at the day pass rate at the ticket office. Compensation voucher for the price difference paid.
• 10 to 13 days: 10% discount voucher on the purchase value of the next season's pass.
• More than 14 days: The season pass is considered fully utilized.

How long are they valid?

The compensation vouchers are valid for two consecutive seasons.

Compensation will not be provided if there are skiing days after the date of the medical certificate.

Until when can it be requested?

Requests can be made during the current season and until April 4, 2027.

Please note: Remember that you must provide the pertinent medical reports and your season pass for the compensation to be processed. The compensation will be applied taking into account reduced rates, pass types, and the final amount paid for the season pass. These conditions only apply to customers who suffer an injury.
 

In case of accident, illness or pregnancy you can contact through our online form and Grandvalira Resorts Season Pass department will study each case and offer an answer, as long as the pass is not amortized.

 

When you buy more than one mobile pass, all the passes will appear in the "Mobile Pass" section of the buyer's app. To share them with the users:

Link your mobile pass to your device if you'll also be skiing.
Share the remaining mobile passes with each person in your group via a link or QR code generated by the app.

Each person who receives a mobile pass will need to:

Have the Grandvalira Resorts app installed (the pass will automatically appear in the "Mobile Pass" section).
Link it to their device (they'll need an internet connection).
On the day they ski, activate it (they'll need Bluetooth).

Yes, Ski Pass Plus+ needs to be renewed every season you want to use it. All you need to do is access to your My GrandSki account with your email and password as previous seasons, and pay again the 5€ registration fee for the 2025-26 season.