FAQs search results

  • In what circumstances are Bike Pass season passes permanently withdrawn?

    Remember that your season pass is for personal, non-transferable use and is subject to the law on ski resorts and cable transport facilities 9-1-2000 (BOPA of 6-12-2000). If you give your pass to another person and they are stopped by our security teams, the person using the pass in the resort will automatically be issued a fine. Additionally, the pass will be withdrawn and will be returned under any circumstances during the summer 25.
    Should you sell your season pass and this is discovered by Grandvalira Resorts, the pass will be automatically blocked and withdrawn and will not, under any circumstances, be returned to the season pass holder.
     

  • In what circumstances are season passes permanently withdrawn?

    Remember that your season pass is for personal, non-transferable use and is subject to the law on ski resorts and cable transport facilities 9-1-2000 (BOPA of 6-12-2000). If you give your pass to another person and our security team stops them, the person using the pass in the resort will automatically be issued a fine. Additionally, the pass will be withdrawn and will not be returned under any circumstances during the 2025-26 ski season.
    Should you sell your season pass and Grandvalira Resorts discover this, the pass will be automatically blocked and withdrawn and will not be returned to the season pass holder under any circumstances.
     

  • In which case can I get the renewal discount?

    If you bought a season pass for the 2024-25 season that was not fully or partially reimbursed, the renewal discount will be applied automatically when you buy the new pass online or a ticket office, provided that you log in using the email associated with your MyGrandski account.
    If you do not remember your password, you can restore it from our platform.

    Please note: the renewal discount does not apply to Senior over 70 years old, Senior over 75 years old, Mountain Pass, Pedestrian, Baby, extracurricular, university, companion passes.


     

  • In which cases do we recommend buying the Forfait Plus+ to our clients?

    We recommend the purchase of the Plus+ ski pass to all non-resident clients who consider that they will ski less than 20 days. And to clients residing in Andorra for less than 9 days.  

    In both cases, if you ski more days than indicated in any of the Grandvalira Resorts, the maximum payment limit of the Forfait Plus+ is 1,365 €, which is equivalent to the RRP price of the Andorra Pass 25-26 Season Pass. 

    Grandvalira → reference price: 67 € the first day of skiing and the following days: 67 € -15%.
    Ordino Arcalís → reference price: 47.50 € the first day of skiing and the following days: 47.50 € -15%.
    Pal Arinsal → reference price: 51.50 € the first day of skiing and the following days: 51.50 € -15%.


    *We remind you that these prices are approximate, as the sales prices at the Grandvalira Resorts ticket offices can be dynamic.

  • In which cases do we recommend buying the Plus+ Bike pass to our customers?

    We recommend purchasing the Plus+ Bike pass for all non-resident customers in Andorra who expect to use the Bike Park fewer than 8 days. And for resident customers in Andorra fewer than 5 days.
    In both cases, if you use the Bike Park more days than indicated, the maximum payment limit for the Plus+ Bike pass is €300, which is equivalent to the RRP price of the Non-Resident Bike Pass Season Pass.

    Bike Park → reference price: €36 for the first Bike day; and the following days: €32,40 -10%.

    *Please note these prices are indicative, as ticket office prices may be dynamic.

  • Is a Mountain Pass necessary when crossing the resort in order to access another route outside the skiable area?
    Anyone who crosses the resort without using the routes indicated or the ski lifts that are accessible to them in order to get to another location outside the skiable domain will not need a pass.
  • Is it advisable to book skiing lessons in advance?
    We recommend booking in advance, especially for certain dates in high season such as Christmas, Epiphany, Carnival and Easter.
  • Is it cheaper to buy the pass on the website than at the ticket offices?
    Yes, because the pass prices are dynamic and vary according to demand and how far in advance you purchase them. 
  • Is it possible to return a multi-day pass that has been partially used?
    Once a ski pass has been used, no refund is possible.
  • Is the Mountain Pass necessary for mountain skiing outside the skiable areas?
    No. The Mountain Pass is only required when mountain skiing within the ski resorts.