FAQs search results

  • If my Mountain Season Pass is lost or stolen, what should I do?
    If your pass is lost or stolen, you can request a duplicate at any of the Grandvalira Resorts ticket offices.
  • If the circuit of mountain skiing is closed due to a lack of snow, will I be able to ascend via the slope?
    If the circuits are closed due to a lack of snow, the resorts can mark routes on the alpine skiing slopes. It will be the user’s responsibility to check the alternative routes with the resort. In no instance will you be permitted to ascend a slope that has not been prepared for that purpose.

    It must be remembered that, when ascending, if the route is on the slope, the user must go up the right-hand side of the slope, watching out for skiers coming down it at all times. If users are going up in a group, they must do so in single file.
  • If the season hasn’t begun yet, can I go mountain skiing at the resorts without a Mountain Pass?
    Yes, you will be able to go mountain skiing at the ski resorts without having a Mountain Pass, as long as the season hasn't begun. But it is important to remember that, although the resorts aren’t open to the public, the specific rules and recommendations for this must be followed.
    It is prohibited to bring dogs onto the slopes
    When ascending, the user must go up the right-hand side of the slope in single file.
    It is important that those engaged in the sport are aware of snowplows, other machines and resort vehicles that are working to prepare the slopes. The utmost caution and respect is required.
  • If the weather is bad, are refunds given for the passes and/or services purchased?

    No. The passes and services purchased are not refundable under any circumstances. If the resort closes, you must go to one of our ticket offices, where the Grandvalira Resorts staff will tell you what you need to do. (The process will vary depending on the type of pass you have and the services you have purchased.)

  • In what cases can I get a renewal discount of the Season Bike Pass?

    If you had a Season Bike Pass during the 2025 season, in order to benefit from the special product as a loyal customer, you will receive an email with a code with which you can register through our online platform to purchase your 2026 Season Bike Pass.
    You will need to enter this code during the registration process, just when you are asked if you already had a summer season pass last year. You will have to mark CLIENT FIDEL and enter the corresponding code to obtain the final price.
    If you have any questions, please contact us through the web form.

     

  • In what circumstances are Bike Pass season passes permanently withdrawn?

    Please note that your season pass is strictly personal and non-transferable and is subject to Law 21/2022 of June 9th, on mountain resorts (BOPA of 22 June 2022).

    If the pass is used by anyone other than the registered holder and is detected by the resort’s security teams or by the new fraud detection system using cameras at the access points, the pass will be immediately withdrawn and will not be returned under any circumstances during summer 2026.

    In case of resale or fraudulent use of the Season Pass, Grandvalira Resorts will automatically proceed to block and permanently withdraw the pass, which will not be returned to the holder under any circumstances. 

     

  • In what circumstances are season passes permanently withdrawn?

    Remember that your season ski pass is for personal and non-transferable use and is subject to Law 21/2022, of June 9, on mountain resorts (BOPA of June 22, 2022).

    If the ski pass is used by someone other than its holder, and it is intercepted by the station’s security teams or by the new fraud detection system with cameras at access points, the ski pass will be immediately withdrawn and will not be returned under any circumstances to allow continued skiing during the season.

    In case of resale or fraudulent use of the Season Ski Pass, Grandvalira Resorts will automatically proceed to block and permanently withdraw the pass, which will not be returned to the holder under any circumstances.

  • In which case can I get the renewal discount?

    If you purchased a paid season pass for the 2025–26 season and did not receive any compensation, the renewal discount will be applied automatically when you purchase your new pass, either online or at the ticket office, provided you log in with the email address associated with your MyGrandSki account. 
    If you do not remember your password, you can restore it from our platform.

    Please note: the renewal discount does not apply to Seniors over 70 years old, Seniors over 75 years old, Mountain Pass, Pedestrian, Baby, Extracurricular, University, Companion passes. 

  • Is a Mountain Pass necessary when crossing the resort in order to access another route outside the skiable area?
    Anyone who crosses the resort without using the routes indicated or the ski lifts that are accessible to them in order to get to another location outside the skiable domain will not need a pass.
  • Is it advisable to book skiing lessons in advance?
    We recommend booking in advance, especially for certain dates in high season such as Christmas, Epiphany, Carnival and Easter.