FAQs search results

  • Is the Mountain Pass necessary for mountain skiing outside the skiable areas?
    No. The Mountain Pass is only required when mountain skiing within the ski resorts. 
  • Is there a discount for Piolet Club card holders?

    Yes, upon presentation of your card and ID at the ticket office, you will receive a 10% discount on entry to the Bike World.

  • Is there a discount for registered large families?
    No discount is available.
  • Is there a discount for Youth Card holders?
    Upon presentation of your card at the ticket office, you will receive a 10% discount on your Bike Park pass.
  • Is there a discount with the Club Super 3 card?
     No discounts are currently available with this card. 
  • Is there a special pass for beginners?

    Yes, the beginner’s pass is on sale at our ticket offices and on our website. This pass grants access to certain facilities (lifts) at each of the sectors in our resort. Buy ski pass.

  • My child has a Super 3 Club Card: are they entitled to any discounts?
    We do not offer any discounts for Super 3 Club Card holders at present.
  • My child is young enough to qualify for a free pass. Do they need a pass to access the slopes?
    Although the pass is free, the child must have it in order to be able to access the slopes. Free passes can only be acquired at the ticket offices, as you will be required to show proof of your child’s age.
  • My Wi-Fi Code is not printed or is illegible.

    Go to any Grandvalira Resorts information point or ticket office. Our staff will be able to read your ski pass using Ski Solutions and print your Wi-Fi Code on paper. This applies to both season passes and day or multi-day ski passes.

  • Once the season has ended, what should I do with my pass?

    When the 2025-26 season has ended, we recommend that you keep your pass. At Grandvalira Resorts all the season ski passes can be topped up. This means the same card can be used for future occasions.

    The pass does not have your photo on it, but it is registered in our system for security reasons. The season pass continues to be personal and non-transferable, and is subject to Law 21/2022, of June 9, on mountain resorts (BOPA of June 22, 2022). Also remember that the resort carries out regular pass checks at different points in the skiable area. If another person uses your season pass, it will be withdrawn definitively.