FAQs search results

  • Is there a discount for Piolet Club card holders?

    Yes, upon presentation of your card and ID at the ticket office, you will receive a 10% discount on entry to the Bike World.

  • Is there a discount for registered large families?
    No discount is available.
  • Is there a discount for Youth Card holders?
    Upon presentation of your card at the ticket office, you will receive a 10% discount on your Bike Park pass.
  • Is there a discount with the Club Super 3 card?
     No discounts are currently available with this card. 
  • Is there a special pass for beginners?

    Yes, the beginner’s pass is on sale at our ticket offices and on our website. This pass grants access to certain facilities (lifts) at each of the sectors in our resort. Buy ski pass.

  • My child has a Super 3 Club Card: are they entitled to any discounts?
    We do not offer any discounts for Super 3 Club Card holders at present.
  • My child is young enough to qualify for a free pass. Do they need a pass to access the slopes?
    Although the pass is free, the child must have it in order to be able to access the slopes. Free passes can only be acquired at the ticket offices, as you will be required to show proof of your child’s age.
  • Once the season has ended, what should I do with my pass?

    When the 2025-26 season has ended, we recommend that you keep your pass. At Grandvalira Resorts all the passes can be topped up. This means the same card can be used for future occasions.

    The pass does not have your photo on it, but it is registered in our system for security reasons. The season pass continues to be personal and non-transferable, and is subject to the law on ski resorts and cable transport facilities november 9th, 2000 (BOPA of december 6th, 2000). Also remember that the resort carries out regular pass checks at different points in the skiable area. If another person uses your season pass, it will be withdrawn definitively.

     

  • Once the summer season has ended, what should I do with my pass?

    When the 2025 summer season has ended, we recommend that you keep your pass. At Grandvalira Resorts all the passes can be topped up. This means the same card can be used for future occasions.
     

  • Stolen or lost pass
    In case of loss or theft of your season pass, the first thing you need to do is contact the season pass’ customer service department via the web form so they can block the pass and avoid possible fraudulent use. Next, you need to go to one of the resort’s authorized ticket offices, so we can issue a duplicate pass, on payment of card issuance and administration fee of € 20, and so you can continue skiing. You will find step-by-step instructions in section 1) of the resort’s internal regulations.