FAQs search results

  • What events are scheduled and when do they take place?

    The Pal sector will play host to the 2026 Mountain Bike World Championships from July 8 to July 12. 

  • What is Bike World about?

    Bike World features five different zones, each adapted to a learning level and designed to help you progress gradually:

    First Wheel: for taking your first pedal strokes.
    Bike Rules: to learn basic bike traffic rules.
    Ride Challenge: to overcome obstacles and build confidence.
    Trail Boost: to improve technique with the help of a magic carpet lift.
    Exploradors del Refugi: an interactive route to discover nature while riding.

  • What is it used for?
    With your My GrandSki account, you can consolidate all your data in a single place and connect to all our services and sales channels with a single click: Wi-Fi, app, season pass, newsletter, Plus+ pass, and online purchases.
  • What is it?

    My GrandSki is a unique customer identification registration.

  • What is My GrandSki ?

    My GrandSki is a single client’s identification register. With My GrandSki account, you can merge your data and connect to all our services and sales channels with a single click: Wi-Fi, app, season pass, newsletter, plus+ Ski Pass , online purchases and more. It is quick and easy.
     

  • What is the booking reference code?

    It is a six-digit alphanumeric code that uniquely identifies your booking. You can find it on your service voucher and use it to reference your booking when contacting us, during your stay at the resort, or when communicating with the service providers included in your reservation.

  • What options are there for my child?

    The Pal Arinsal Bike School offers three options for children. Furious , for children aged 3 to 11, with classes held on weekends from May. Furious Camp , for children aged 6 to 12, with classes held during themed weeks in the summer. Summer Kids Cam​​​​​​​p, for children aged 4 to 13.

  • What other activities can I do, apart from skiing and snowboarding?

    At Grandvalira we offer a wide range of activities, such as snowshoeing, zip-lining, pack sledging + tubbing. For more information and bookings, please visit the activities section.

  • What precautions should I take when travelling to Andorra in winter?
    When travelling through mountainous areas in winter, you may encounter snow and/or ice on the road (as is the case in Andorra). Therefore, it is essential that you always carry snow chains, exercise caution when driving and check the weather before setting out. 
  • What should I do if Bike World is closed due to bad weather?
    Go to the ticket office on the same day and the staff will inform you what to do.