FAQs search results

What is it?
My GrandSki is a unique customer identification registration.
What is My GrandSki ?
My GrandSki is a single client’s identification register. With My GrandSki account, you can merge your data and connect to all our services and sales channels with a single click: Wi-Fi, app, season pass, newsletter, plus+ Ski Pass , online purchases and more. It is quick and easy.
What is the booking reference code?
It is a six-digit alphanumeric code that uniquely identifies your booking. You can find it on your service voucher and use it to reference your booking when contacting us, during your stay at the resort, or when communicating with the service providers included in your reservation.
What options are there for my child?
The Pal Arinsal Bike School offers three options for children. Furious , for children aged 3 to 11, with classes held on weekends from May. Furious Camp , for children aged 6 to 12, with classes held during themed weeks in the summer. Summer Kids Camp, for children aged 4 to 13.
What other activities can I do, apart from skiing and snowboarding?
At Grandvalira we offer a wide range of activities, such as snowshoeing, zip-lining, pack sledging + tubbing. For more information and bookings, please visit the activities section.
What precautions should I take when travelling to Andorra in winter?
When travelling through mountainous areas in winter, you may encounter snow and/or ice on the road (as is the case in Andorra). Therefore, it is essential that you always carry snow chains, exercise caution when driving and check the weather before setting out.
What should I do if Bike World is closed due to bad weather?
Go to the ticket office on the same day and the staff will inform you what to do.
What should I do if I have an accident on the slopes?
If you have an accident, you must go to the resort’s medical centre and present your insured pass. If you need further assistance, call the following number to request authorisation: +(376) 88 16 46. Please note: reimbursement will not be provided for services that are not authorised by the insurer.
What should I do if my pass is lost or stolen? Who should I contact?
If your Plus+ Bike Pass is lost or stolen at Pal-Arinsal, please report the situation as soon as possible to the Ski Pass Plus+ customer service department by using our web form or by calling +376 89 18 00 , so that the pass can be blocked to prevent possible fraudulent use. After that, you will need to go to the designated ticket offices at Pal-Arinsal to request a duplicate.
What should I do if my payment has been rejected?
If your payment has been rejected, it may be due to an issue with your card settings (e.g., it may require a code for online payments) or insufficient funds in your account. Additionally, some transactions to Andorra may require special permission from your bank. In this case, please contact your bank for guidance on how to resolve the issue.

If you have already contacted your bank and the problem persists, please reach out to us for further assistance.