FAQs search results

  • Where can I obtain the passes and services I’ve purchased?

    You can collect the services that you have purchased online at the express machines (TVM) or directly at the Pal Arinsal ticket offices.

    We have 8 TVM machines across several locations: the town of La Massana, the town of Arinsal, the entrances to the two sectors and the Illa Carlemany shopping centre. Our ticket offices are located at the foot of the La Massana and Orriols cable cars in Arinsal, and also in the Planell building in Pal and the Comallemple building in Arinsal.

  • Where can I pick up my Bike Pass season pass if I already bought it online?

    You can pick up your Bike Pass season pass at any of the ticket offices available in the Pal Arinsal sector.

    Check the opening hours on our website.
     

  • Where can I use my express menu voucher?

    Express menu vouchers can be used at the following establishments: 

    Pal sector:

    • Xiringuito de Pal: Sandwich + french fries + drink (water or soda)
    • Burger & Cot (terrace): Sandwich + french fries + drink (water or soft drink)
    • Xiringuito Coll de la Botella (Terrace): Sandwich + french fries + drink (water or soft drink)
    • Pasta Box: Pasta or Pizza + drink (water or soft drink)

    Sector of Arinsal:

    • Piccolo: Pasta + drink (water or soft drink)
    • Xalet Igloo: Sandwich + french fries + drink (water or soft drink)
    • Terroir: Sandwich + french fries + drink (water or soft drink)
    • Niu: Yakisoba + drink (water or soft drink) or Sandwich + french fries + drink (water or soft drink)      
  • Where is the summer overnight parking area located and what is its capacity?

    It is located at the entrance to the Caubella parking area, in the Pal sector (Caubella Road, AD400).

    The area offers 60 designated pitches for motorhomes, campervans and adapted vans.

    For full information and details of the available services, visit: https://www.palarinsal.com/en/how-to-arrive-park-summer#camping-area

  • Which areas of the resort have Wi-Fi coverage?

    Wi-Fi is available in the main buildings and at the access points to the main lifts. Wi-Fi coverage is not available throughout the entire resort. For detailed information about Wi-Fi coverage points, please ask at the resort’s information points.

  • Which cards do you accept?
    We accept Mastercard, Visa and 4B.  Payment by American Express is not accepted.
  • Which range of skis should I choose based on my level?

    Bronze Range
    · Level: Beginner or basic level.
    · Features: Skis shorter than the client's height; softer and more manoeuvrable, they forgive mistakes and make it easier to learn turns.
    · Ideal for people new to skiing.

    Silver Range
    · Level: Intermediate.
    · Features: Provides a balance between performance and control.
    · Ideal for skiers who already have some experience and are looking to improve their skiing level.

    Gold Range
    · Level: Advanced.
    · Features: These skis are more reactive and offer better performance in a variety of conditions.
    · Ideal for experienced and expert skiers looking for maximum technology and performance.

  • Which season passes allow access to the Bike Park during the 2026 summer season?

    You have access to the Bike Park with:

    Bike Pass, Andorra Pass, Nord Pass, Sundays (only on Sundays), Freestyle, Extracurricular, University, Companion. 

    With Mountain Pass and Pedestrian passes, you have access to the gondolas (one ride up and one ride down per day).

     

  • Why is a pass required for mountain skiing and snowshoeing?
    This pass was born out of a need to regulate this discipline, as a result of the large influx of mountain skiers and snowshoers within the resorts’ skiable areas. In addition, it satisfies the new rules from the Government of Andorra, with a Regulation governing the requirements for practicing winter sports other than alpine skiing and cross-country skiing at ski resorts (BOPA number 141 from 02/12/2020).

    The Mountain Pass is valid for all the resorts within the country: Ordino Arcalís, Pal Arinsal, Grandvalira and also Naturland. The Mountain Pass is only required for mountain skiing and snowshoeing within the skiable areas of the ski resorts.
  • Why is it important to take out ski insurance?
    Like any other activity, skiing and snowboarding always entail a certain amount of risk, and this risk should not be ignored. That is why it is important to take out ski insurance.