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Questions about Season Pass

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  • What are the opening dates of the motorhome area during the summer?

    Opening period:
    from 20 June to 12 October, daily.

    For full details, visit https://www.palarinsal.com/en/how-to-arrive-park-summer

  • Where is the summer overnight parking area located and what is its capacity?

    It is located at the entrance to the Caubella parking area, in the Pal sector (Caubella Road, AD400).

    The area offers 60 designated pitches for motorhomes, campervans and adapted vans.

    For full information and details of the available services, visit: https://www.palarinsal.com/en/how-to-arrive-park-summer#camping-area

  • Can I stay overnight with my motorhome at Grandvalira Resorts during the summer?

    According to the current regulations in the Principality of Andorra, overnight stays with motorhomes, camper vans, or similar vehicles are only permitted in designated and signposted areas.

    Grandvalira Resorts is currently working together with the Government of Andorra to define the authorised areas. For this reason, the final information regarding the available areas is still pending confirmation.

    As of today, the only authorised area with services is:

    • Pal – Caubella Area: 24 spaces
  • Can I spend the night with my motorhome at the Grandvalira Resorts stations?

      In accordance with current regulations in the Principality of Andorra, overnight stays in motorhomes, campervans or similar vehicles are only permitted in specifically designated and signposted areas.

      For the winter season, Grandvalira Resorts, in coordination with the Ministry of Tourism and Commerce, has set up provisional overnight stay areas at the resorts. These spaces are marked, signposted, and monitored by resort staff. Overnight stays outside the authorised areas are not permitted.

       

      Parkings with designated overnight stay areas:

      • Ordino Arcalís – l’Hortell Area: 50 spaces - View location
      • Ordino Arcalís – Planells: 10 spaces - View location
      • Grau Roig – Flor de Neu Parking: 25 spaces - View location
      • Pas de la Casa – Bullidor Public Parking: 40 spaces - View location
      • El Tarter – Prat de la Costa Parking: 30 spaces (with services included) - View location
        • This is a strictly regulated area, aimed at ensuring proper capacity management, as other groups also use it.
        • The area features a small service zone, which includes: WC facilities, a black water disposal point, and a waste separation area (general waste and packaging).
        • Free access hours are from 08:00 to 12:00. 
        • This car park authorises overnight parking, and the rules established by the current legislation and the Comú’s regulations apply. For those wishing to use camping-style services, the campings available in Canillo are recommended.
      • Pal – Caubella Area: 23 spaces (with services included) - View location
      • Arinsal – Comallemple Parking: 20 spaces - View location
      • Pal – Coll de la Botella Parking: 20 spaces - View location
    • With the Freestyle Season Pass, can I ski at the Ordino Arcalís or Pal Arinsal resorts?

      If you have the Andorra Pass Freestyle season pass, please remember that you do not have access to the Ordino-Arcalís ski area. 

      The Andorra Pass Freestyle season pass includes access to all the Grandvalira Resorts snow parks, and a limited area of slopes:

      • El Tarter sector: unlimited access via the El Tarter cable car, the Font Roges ski lift and the Tosa Espiolets chair lift.
      • Grau Roig sector:unlimited access via the Xavi chair lift and the Coma Blanca chair lift and unlimited access to the Henrik Harlaut Sunset Park. 
      • Access to the Grandvalira sectors and the Pal Arinsal Bike Park during the summer season. 
      • Access to the Pal Arinsal Winter Bike Park. 
    • Once the season has ended, what should I do with my pass?

      When the 2025-26 season has ended, we recommend that you keep your pass. At Grandvalira Resorts all the season ski passes can be topped up. This means the same card can be used for future occasions.

      The pass does not have your photo on it, but it is registered in our system for security reasons. The season pass continues to be personal and non-transferable, and is subject to Law 21/2022, of June 9, on mountain resorts (BOPA of June 22, 2022). Also remember that the resort carries out regular pass checks at different points in the skiable area. If another person uses your season pass, it will be withdrawn definitively.

       

    • I want to pay for my season pass in instalments, what do I need to know?

      If you purchase your ski pass online, you can pay for it in three installments with no interest or additional fees.

      • For purchases made up to June 30, 2026: 1st installment of 50% on the day of purchase, 2nd installment of 25% on August 3, and 3rd installment of 25% on September 3.
      • For purchases made between July 1 and December 9, 2026: 1st installment of 40% on the day of purchase, 2nd installment of 30% on January 4, and 3rd installment of 30% on February 4.

      The installments are automatically charged to the bank card you provide during the purchase process. 

    • If I have the Andorra Season Pass, can I go mountain skiing at the resorts?
      Yes. Those customers who have a cross-country skiing season pass (for the current season) are also permitted to go mountain skiing or do other winter sports in the skiable areas, as applicable to their pass. For example, if you have an Andorra Pass or Nord Pass, you will be able to go mountain skiing at all the cross-country skiing resorts in Andorra.
    • How can I top up my Season pass?

       

      1. Enter the middle digits of the WTP code from the last active pass you used.
      2. During the purchase, select the products, attach the documentation, and choose “Top up now”. Make sure the code matches your pass.
      3. If you don’t have the pass, contact us through the web form or request a new one.
    • How can I pick up a season pass on behalf of someone else?

      If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.

    Advantages and conditions

    • If I suffer an injury, what should I do to receive a compensation voucher for the 2027-28 season?

      If you suffer an injury when holding a Season ski pass, you must let us know as soon as possible via the web form. If you are not able to ski again for the rest of the season, we will assess the best form of compensation.

      When does this apply? This will be applied in the event of pregnancy, of an accident, illness or forced closure of borders and/or the resort preventing further skiing.

      In which type of ski pass is this guarantee included? These conditions are valid for the non-resident and resident season Pass. Grandvalira Resorts will consider the application of this guarantee to other season pass products depending on the type and days skied. In the case of having used the invitation, it will be considered as one day's skiing. 

      How does it work? A personal and non-transferable voucher will be issued as compensation, to be exchanged for the 2027 - 2028 season, according to the customer’s use of the season ski pass during the current season.

      What is the percentage refunded according to the days skied?

      • 1 day: 100% compensation voucher or application of the "Compensation guarantee" if a medical certificate is not provided and conditions are met.
      • 2 to 9 days: Days skied will be charged at the day pass rate at the ticket office. Compensation voucher for the price difference paid.
      • 10 to 13 days: 10% discount voucher on the purchase value of the next season's pass.
      • More than 14 days: The season pass is considered fully utilized.


      How long are they valid?

      The compensation vouchers are valid for two consecutive seasons.

      Compensation will not be provided if there are skiing days after the date of the medical certificate.

      Until when can it be requested?

      Requests can be made during the current season and until April 4, 2027.


      Please note: Remember that you must provide the pertinent medical reports and your season pass for the compensation to be processed. The compensation will be applied taking into account reduced rates, pass types, and the final amount paid for the season pass. These conditions only apply to customers who suffer an injury.
       

    • What validity date must my Comu residence certificate have?

      The residence certificate issued by the Comú / Town Hall must be valid for a maximum of 3 months from its date of issue at the time of the season pass’ purchase.
      In the case of residents of Canillo, they must present the specific certificate required to obtain the season pass for the current season. 

    • What discounts and/or benefits am I entitled to with my season pass?

      With a season pass, you obtain a 10% discount on services at Grandvalira and the Ordino Arcalís and Pal Arinsal resorts (lessons, catering, activities...), along with attractive benefits outside Grandvalira Resorts. Check them out regularly on our website.

    • What discounts are applied to families?

      Families that purchase three or more season passes receive exclusive benefits and discounts. A 25% discount is applied to the third family pass, which can be added to the renewal discount during the Early Booking and Promotion periods (5%).

      Bear in mind that the discounts are applied only to the spouse and direct descendants of the pass holder, from the third pass onwards, provided that the first two are an adult or junior. Furthermore, this discount is only applicable only to purchases made by a single pass holder in a single purchase. Grandvalira will not apply the family discount on subsequent purchases made by the other holders even if the family relationship conditions are met.

      Please note. Season Mountain Pass, Pedestrian, Freestyle, Senior, Senior over 70 years old, Senior over 75 years old, Andorra Resident (all parishes), Sunday Pass, Extracurricular, University and Companion passes are excluded. 
      The Andorra Pass and Nord Pass season tickets can benefit from a discount in the purchase of a same family unit.

    • Stolen or lost pass

      In case of loss or theft of your season pass, the first thing you need to do is contact the Season Pass department via the web form so they can block the pass and avoid possible fraudulent use. Then, you must go to any of our authorized ticket offices at the resort to issue a duplicate, which has a cost of €20, so you can continue skiing. You will find step-by-step instructions in section 1) of the resort’s internal regulations.

       

    • What are the steps to follow to enjoy my ski days in other resorts?
      Each season pass has advantages and special conditions. In order to enjoy your ski days in the resorts that have an agreement with Grandvalira Resorts, you must enter our Andorra Pass or Nord Pass website and select the international ski resort to find out how to access, how many days and available dates you have with your season pass.
    • Can I use the invitations I was unable to use in the 2025-26 season for the 2026-27 season?

      No. Invitations cannot be carried over.

    • In which case can I get the renewal discount?

      If you purchased a paid season pass for the 2025–26 season and did not receive any compensation, the renewal discount will be applied automatically when you purchase your new pass, either online or at the ticket office, provided you log in with the email address associated with your MyGrandSki account. 
      If you do not remember your password, you can restore it from our platform.

      Please note: the renewal discount does not apply to Seniors over 70 years old, Seniors over 75 years old, Mountain Pass, Pedestrian, Baby, Extracurricular, University, Companion passes. 

    • Can I use my 2025/2026 winter season pass invitation during the 2026 summer season?

      Yes, if you had an Andorra Pass or Nord Pass season pass in the 2024/2025 season and you did not use it, you can use it during the 2025 summer season and go to any ticket office of the resort to request it.

    • How many consecutive times can I request a compensation voucher?

      You can request a compensation voucher for a maximum of two consecutive seasons per holder.

      If you use the voucher in the second consecutive season, you will not be able to request a new one in the third, as it is considered that you have reached the allowed limit of consecutive compensations.

      Please note that the voucher is personal, non-transferable, for single use only, and is valid for a maximum of two seasons to be used when purchasing a season pass.

    • In what circumstances are season passes permanently withdrawn?

      Remember that your season ski pass is for personal and non-transferable use and is subject to Law 21/2022, of June 9, on mountain resorts (BOPA of June 22, 2022).

      If the ski pass is used by someone other than its holder, and it is intercepted by the station’s security teams or by the new fraud detection system with cameras at access points, the ski pass will be immediately withdrawn and will not be returned under any circumstances to allow continued skiing during the season.

      In case of resale or fraudulent use of the Season Ski Pass, Grandvalira Resorts will automatically proceed to block and permanently withdraw the pass, which will not be returned to the holder under any circumstances.

    • I've lost my invitation, can I ask for a duplicate at the ticket office?
      No. Grandvalira Resorts will not make duplicates of invitation passes and these will be exempt from insurance in case of loss of the support.
    • How can I manage and collect the invitation?
      1. Access via the following link using the username and password of the customer who made the purchase: https://temporada.grandvaliraresorts.com/en/my-grandski/start
      2. Click on the "Invitations" section.
      3. Click on "Use invitation" for the invitation you want to request and, with the generated locator code or the voucher sent to the purchaser’s email, you will be able to collect it at any Grandvalira Resorts ticket office or send it to a friend or family member.

      *Note:

      • ANDORRA PASS invitations can be used in Grandvalira, Ordino Arcalís and Pal Arinsal.
      • NORD PASS invitations can be used in Ordino Arcalís and Pal Arinsal.

      Invitations can be requested once the current season has started.
      When you collect your invitation, if you are not going to use it immediately, try not to carry it with you as it may be activated at any control point and used.

      If you request the Guarantee or compensation policy, the invitation will count as one ski day.

      The following do not include invitations: Mountain Pass, Pedestrian, Senior +70 and +75, Baby, Extracurricular, University and Companion.



    Ski Insurance

    • Can I purchase ski insurance if I have already used my season pass?

      Ski insurance must be purchased with your season pass or, in all cases, before you ski for the first time. Insurance cannot be added or remove once your Ski Pass has been used. You can check the coverage at: Creandvida  
      Remember, you can also take out ski insurance with the season Mountain Pass or Pedestrian. 

    Mountain Pass

    • When can you go mountain skiing on the slopes?
      During the resort’s public opening hours (from 9 a.m. to 5 p.m.): on the specific mountain skiing routes and the slopes authorized by the resort.
      Outside the resort’s public opening hours (from 5:30 p.m. to 10 p.m.): there are resorts that schedule specific nighttime mountain skiing routes.
      From 10 p.m. to 7 a.m. it is prohibited to go mountain skiing, either ascending or descending, in the skiable areas.
      From 7 a.m. to 9 a.m., before the resort is open, mountain skiing is permitted, except on days when the PIDA (Avalanche Intervention Plan) is triggered as a result of the conditions.
      It is necessary to find out from the resort about the opening hours and slopes that you can use, as well as any restrictions outside the public opening hours.
      It is very important that those engaged in nighttime mountain skiing are conscious of the danger that snowploughs pose for their safety, and above all, the cables that support them.
    • Where can I buy the Mountain Pass?
      The Mountain Pass can be purchased on the Grandvalira Resorts website, at the stand of the illa Carlemany or at the ticket offices of your choice from the opening of the resorts.
    • Why is a pass required for mountain skiing and snowshoeing?
      This pass was born out of a need to regulate this discipline, as a result of the large influx of mountain skiers and snowshoers within the resorts’ skiable areas. In addition, it satisfies the new rules from the Government of Andorra, with a Regulation governing the requirements for practicing winter sports other than alpine skiing and cross-country skiing at ski resorts (BOPA number 141 from 02/12/2020).

      The Mountain Pass is valid for all the resorts within the country: Ordino Arcalís, Pal Arinsal, Grandvalira and also Naturland. The Mountain Pass is only required for mountain skiing and snowshoeing within the skiable areas of the ski resorts.
    • What do I have to do if I am a member of the Andorran Mountaineering Federation (FAM) to get the Mountain Pass?
      To get the special FAM price the purchase can be in person, directly at the Grandvalira Resorts stand located in the shopping center of the illa Carlemany or at the ticket offices of the resort you want from the opening or on the Grandvalira.com website. Please note that you will have to present your FAM membership card at the time of purchase.
    • If I only want to go for one day, what can I do?
      A day mountain pass is available for this type of activity. This pass allows you to use the circuits and slopes that have been prepared by the resorts. That will be able to be purchased at the resorts’ ticket offices, at stand of the shopping mall Illa Carlemany, or directly from the TVM machines located at the resort.
    • What does the Mountain Pass include?
      During winter, the Mountain Pass gives you access to the 39 marked mountain skiing circuits at the resorts, and to areas of the skiable domain that are suitable for snowshoeing. It also allows you to use the 13 ski lifts designated by the resorts (with one return trip per day, per lift).
    • What are the specific rules for mountain skiing in the ski resorts?
      You are only permitted to go mountain skiing on routes or suitable ski slopes, and at the times planned by the operating company.
      You must never use a closed slope. The indications in relation to the slopes must be respected.
      It is prohibited to bring dogs.
      Pedestrians and snowshoers are not allowed to walk on slopes or mountain skiing routes. There are specific circuits prepared for this.
      You are forbidden from skiing on ascent circuits marked as off-slope.
    • If the circuit of mountain skiing is closed due to a lack of snow, will I be able to ascend via the slope?
      If the circuits are closed due to a lack of snow, the resorts can mark routes on the alpine skiing slopes. It will be the user’s responsibility to check the alternative routes with the resort. In no instance will you be permitted to ascend a slope that has not been prepared for that purpose.

      It must be remembered that, when ascending, if the route is on the slope, the user must go up the right-hand side of the slope, watching out for skiers coming down it at all times. If users are going up in a group, they must do so in single file.
    • Does a non-resident/tourist also need a Mountain pass?

      The rules and laws are the same for everyone. A non-resident or someone on vacation in the country who wants to practice ski touring or snowshoeing at the ski resorts in Andorra must have the Mountain Pass. In this case, they can purchase a day pass. 

    • Is the Mountain Pass necessary for mountain skiing outside the skiable areas?
      No. The Mountain Pass is only required when mountain skiing within the ski resorts. 
    • If the season hasn’t begun yet, can I go mountain skiing at the resorts without a Mountain Pass?
      Yes, you will be able to go mountain skiing at the ski resorts without having a Mountain Pass, as long as the season hasn't begun. But it is important to remember that, although the resorts aren’t open to the public, the specific rules and recommendations for this must be followed.
      It is prohibited to bring dogs onto the slopes
      When ascending, the user must go up the right-hand side of the slope in single file.
      It is important that those engaged in the sport are aware of snowplows, other machines and resort vehicles that are working to prepare the slopes. The utmost caution and respect is required.
    • Can I be penalized for not carrying the Mountain Pass?
      If you are mountain skiing or snowshoeing within the concession area at one of these domains, you can be sanctioned if you don’t have your Mountain Pass (day or season).

      This sanction will NOT be issued by the police, but by the control team for the resort.
    • Is a Mountain Pass necessary when crossing the resort in order to access another route outside the skiable area?
      Anyone who crosses the resort without using the routes indicated or the ski lifts that are accessible to them in order to get to another location outside the skiable domain will not need a pass.
    • If my Mountain Season Pass is lost or stolen, what should I do?
      If your pass is lost or stolen, you can request a duplicate at any of the Grandvalira Resorts ticket offices.

    Extracurricular

    Bike, Demand for information

    Modifications

    • Can I exchange the mode of my season pass?
      To exchange a ski pass, you must contact the seasonal ski pass department using our form.
      If the season has not yet started and the ski pass has not been used, it can be exchanged, and the difference will be either paid or refunded according to the exchange.
      On the other hand, please note that if your season ski pass is an Andorra Pass that has been used and you want a Nord Pass, the skied days will be subtracted  from the price of the initial purchase (including the invitation if it has been used). These skied days will be considered at the price of a day ski pass at the ticket office. After this, the exchange will be carried out.
       

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