Questions about Season Pass

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  • Once the season has ended, what should I do with my pass?

    When the 2025-26 season has ended, we recommend that you keep your pass. At Grandvalira Resorts all the passes can be topped up. This means the same card can be used for future occasions.

    The pass does not have your photo on it, but it is registered in our system for security reasons. The season pass continues to be personal and non-transferable, and is subject to the law on ski resorts and cable transport facilities november 9th, 2000 (BOPA of december 6th, 2000). Also remember that the resort carries out regular pass checks at different points in the skiable area. If another person uses your season pass, it will be withdrawn definitively.

     

  • How can I top up my season pass?

    Follow the steps below to correctly top up your Season Pass:

     

    1. Locate the last active ski pass you used, as you will need the central numbers of the printed WTP code.
    2. In the checkout process, once you have selected the desired products and added the necessary documents, select "reload now" and complete the code. Make sure that the numbering shown matches the number on your printed ski pass.
    3. If you do not have your physical ski pass at hand, you can contact our department through the following form. If you do not have the physical pass, you can order a new pass instead of topping it up.


     

  • If I have the Andorra Season Pass, can I go mountain skiing at the resorts?
    Yes. Those customers who have a cross-country skiing season pass (for the current season) are also permitted to go mountain skiing or do other winter sports in the skiable areas, as applicable to their pass. For example, if you have an Andorra Pass or Nord Pass, you will be able to go mountain skiing at all the cross-country skiing resorts in Andorra.
  • I want to pay for my season pass in instalments, what do I need to know?
    Paying for your season pass in instalments allows you to spread the expense over three convenient payments, with no additional interest or cost. This benefit only applies to online purchases. The amount for the first instalment (50% in the Early Booking period and 40% in the Promotional Price period) of the total purchase price will be charged to the customer’s credit card. The following two instalments (25% in the Early Booking period and 30% in the Promotional Price period) will be charged to the account associated with the credit card that the customer uses in the purchasing process for the online season pass.

     
  • With the Freestyle Season Pass, can I ski at the Ordino Arcalís or Pal Arinsal resorts?
    If you have the Andorra Pass Freestyle season pass, remember that you cannot ski to Ordino-Arcalís, as it does not have Freestyle areas enabled. Instead, you will have access to the Pal Arinsal Snowpark.

     
  • How can I pick up a season pass on behalf of someone else?
    Season ski passes obtained online are issued in person to the purchaser at Grandvalira Resorts facilities, (you will need to show the reference number generated during the process). The purchaser will also need to show a suitable personal identity document with a photograph to prove their identity (passport or national identity document). If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.

Advantages and conditions

  • Where can I pick up my invitation?

    In order to collect your invitation at any of the Grandvalira Resorts ticket offices, you will have to access your My GrandSki account, go to the invitations section and obtain the locator.  You can also send it to a friend or relative. You must bear in mind the following information:

    ANDORRA PASS invitations: these can be used at the Grandvalira, Ordino Arcalís and Pal Arinsal resorts.

    NORD PASS invitations: these can be used at the Ordino Arcalís and Pal Arinsal resorts.

    Invitations from the website can be requested once the current season has begun.
    When you pick up your invitation, if you are not going to use it, make sure you do not carry it with you, or it may be activated at any ski lift and consumed.

    Please note: When requesting the Reimbursement Guarantee, the invitation counts as one day of skiing. The following are excluded: Season Mountain Pass, Pedestrian, Freestyle, Senior, Senior over 70 years old, Senior over 75 years old, Andorra Pass (all parishes), Sunday Pass, Extracurricular, University and Companion passes. 
     

  • What discounts are applied to families?

    Families that purchase three or more season passes receive exclusive benefits and discounts. A 25% discount is applied to the third family pass, which can be added to the renewal discount during the Early Booking and Promotion periods (5%).
    Bear in mind that the discounts are applied only to the spouse and direct descendants of the pass holder, from the third pass onwards, provided that the first two are an adult or junior. Furthermore, this discount is only applicable once and to purchases made by a pass holder. Grandvalira will not apply the family discount on subsequent purchases made by the other holders even if the family relationship conditions are met.
    Please note. Season Mountain Pass, Pedestrian, Freestyle, Senior, Senior over 70 years old, Senior over 75 years old, Andorra Resident (all parishes), Sunday Pass, Extracurricular, University and Companion passes are excluded. 
    The Andorra Pass and Nord Pass season tickets can benefit from a discount in the purchase of a same family unit.

  • In what circumstances are season passes permanently withdrawn?

    Remember that your season pass is for personal, non-transferable use and is subject to the law on ski resorts and cable transport facilities 9-1-2000 (BOPA of 6-12-2000). If you give your pass to another person and our security team stops them, the person using the pass in the resort will automatically be issued a fine. Additionally, the pass will be withdrawn and will not be returned under any circumstances during the 2025-26 ski season.
    Should you sell your season pass and Grandvalira Resorts discover this, the pass will be automatically blocked and withdrawn and will not be returned to the season pass holder under any circumstances.
     

  • If I suffer an injury, what should I do to receive a compensation voucher for the 2026-27 season?

    If you suffer an injury when holding a Season ski pass, you must let us know as soon as possible via the web form. If you are not able to ski again for the rest of the season, we will assess the best form of compensation.

    When does this apply? This will be applied in the event of pregnancy, of an accident, illness or forced closure of borders and/or the resort preventing further skiing.

    In which type of ski pass is this guarantee included? These conditions are valid for the non-resident and resident season Pass. Grandvalira Resorts will consider the application of this guarantee to other season pass products depending on the type and days skied.

    How does it work? A voucher will be issued as compensation, to be exchanged for the 2026 - 2027 season, according to the customer’s use of the season ski pass during the current season.

    What is the percentage refunded according to the days skied?

    1 day of skiing: 100% compensation voucher or application of the "Compensation guarantee" if a medical certificate is not provided and conditions are met.

    2 to 7 days of skiing: Days skied will be charged at the day pass rate at the ticket office. Compensation voucher for the price difference paid.

    8 to 10 days of skiing: 10% discount voucher on the purchase value of the next season's pass.

    More than 11 days of skiing: The seasonal pass is considered fully utilized.


    How long are they valid?

    The compensation vouchers are valid for two consecutive seasons.

    Compensation will not be provided if there are skiing days after the date of the medical certificate.

    Requests can be made during the current season and until April 6, 2026.


    Please note: Remember that you must provide the pertinent medical reports and your season pass for the compensation to be processed. These conditions only apply to customers who suffer an injury.
     

  • Can I use the invitations I was unable to use in the 2024-25 season for the 2025-26 season?
    No, invitations expire with their season of validity, including summer.
  • In which case can I get the renewal discount?

    If you bought a season pass for the 2024-25 season that was not fully or partially reimbursed, the renewal discount will be applied automatically when you buy the new pass online or a ticket office, provided that you log in using the email associated with your MyGrandski account.
    If you do not remember your password, you can restore it from our platform.

    Please note: the renewal discount does not apply to Senior over 70 years old, Senior over 75 years old, Mountain Pass, Pedestrian, Baby, extracurricular, university, companion passes.


     

  • Can I use my 24/25 winter season pass invitation during the 2025 summer season?

    Yes, if you had an Andorra Pass or Nord Pass season pass in the 2024/2025 season and you did not use it, you can use it during the 2025 summer season and go to any ticket office of the resort to request it.

  • What discounts and/or benefits am I entitled to with my season pass?
    With a season pass, you obtain a 10% discount on services at Grandvalira and the Ordino Arcalís and Pal Arinsal resorts (lessons, catering, activities, ski lockers, ...), along with attractive benefits outside Grandvalira Resorts. Check them out regularly on our  website.
  • Stolen or lost pass
    In case of loss or theft of your season pass, the first thing you need to do is contact the season pass’ customer service department via the web form so they can block the pass and avoid possible fraudulent use. Next, you need to go to one of the resort’s authorized ticket offices, so we can issue a duplicate pass, on payment of card issuance and administration fee of € 20, and so you can continue skiing. You will find step-by-step instructions in section 1) of the resort’s internal regulations.

     
  • For how long must my residence certificate / padrón be valid?
    The residence certificate issued by the Comú / Town Hall must be valid for a maximum of 3 months from its date of issue at the time of the season pass’ purchase.
    In the case of Canillo residents, the certificate must also be issued within 3 months of the date of issue, and they must have been registered with the Comú for at least two years to obtain the special price. 
  • What are the steps to follow to enjoy my ski days in other resorts?
    Each season pass has advantages and special conditions. In order to enjoy your ski days in the resorts that have an agreement with Grandvalira Resorts, you must enter our Andorra Pass or Nord Pass website and select the international ski resort to find out how to access, how many days and available dates you have with your season pass.
  • I've lost my invitation, can I ask for a duplicate at the ticket office?
    No. Grandvalira Resorts will not make duplicates of invitation passes and these will be exempt from insurance in case of loss of the support.

Ski Insurance

  • Can I purchase ski insurance if I have already used my season pass?
    Ski insurance must be purchased with your season pass or, in all cases, before you ski for the first time. Insurance cannot be added or remove once your Ski Pass has been used. You can check the coverage at: creandvida  
    Remember, you can also take out ski insurance with the season Mountain Pass. 

Mountain Pass

  • What are the specific rules for mountain skiing in the ski resorts?
    You are only permitted to go mountain skiing on routes or suitable ski slopes, and at the times planned by the operating company.
    You must never use a closed slope. The indications in relation to the slopes must be respected.
    It is prohibited to bring dogs.
    Pedestrians and snowshoers are not allowed to walk on slopes or mountain skiing routes. There are specific circuits prepared for this.
    You are forbidden from skiing on ascent circuits marked as off-slope.
  • Is a Mountain Pass necessary when crossing the resort in order to access another route outside the skiable area?
    Anyone who crosses the resort without using the routes indicated or the ski lifts that are accessible to them in order to get to another location outside the skiable domain will not need a pass.
  • If the circuit of mountain skiing is closed due to a lack of snow, will I be able to ascend via the slope?
    If the circuits are closed due to a lack of snow, the resorts can mark routes on the alpine skiing slopes. It will be the user’s responsibility to check the alternative routes with the resort. In no instance will you be permitted to ascend a slope that has not been prepared for that purpose.

    It must be remembered that, when ascending, if the route is on the slope, the user must go up the right-hand side of the slope, watching out for skiers coming down it at all times. If users are going up in a group, they must do so in single file.
  • Does a non-resident/tourist also need a Mountain pass?
    The rules and laws are the same for everyone. A non-resident, or someone who is on holiday in the country, who wants to go mountain skiing or snowshoeing at the ski resorts in Andorra, must have the Mountain Pass. In this instance, they will be able to get the day pass.
  • Is the Mountain Pass necessary for mountain skiing outside the skiable areas?
    No. The Mountain Pass is only required when mountain skiing within the ski resorts. 
  • Can I be penalized for not carrying the Mountain Pass?
    If you are mountain skiing or snowshoeing within the concession area at one of these domains, you can be sanctioned if you don’t have your Mountain Pass (day or season).

    This sanction will NOT be issued by the police, but by the control team for the resort.
  • When can you go mountain skiing on the slopes?
    During the resort’s public opening hours (from 9 a.m. to 5 p.m.): on the specific mountain skiing routes and the slopes authorized by the resort.
    Outside the resort’s public opening hours (from 5:30 p.m. to 10 p.m.): there are resorts that schedule specific nighttime mountain skiing routes.
    From 10 p.m. to 7 a.m. it is prohibited to go mountain skiing, either ascending or descending, in the skiable areas.
    From 7 a.m. to 9 a.m., before the resort is open, mountain skiing is permitted, except on days when the PIDA (Avalanche Intervention Plan) is triggered as a result of the conditions.
    It is necessary to find out from the resort about the opening hours and slopes that you can use, as well as any restrictions outside the public opening hours.
    It is very important that those engaged in nighttime mountain skiing are conscious of the danger that snowploughs pose for their safety, and above all, the cables that support them.
  • If the season hasn’t begun yet, can I go mountain skiing at the resorts without a Mountain Pass?
    Yes, you will be able to go mountain skiing at the ski resorts without having a Mountain Pass, as long as the season hasn't begun. But it is important to remember that, although the resorts aren’t open to the public, the specific rules and recommendations for this must be followed.
    It is prohibited to bring dogs onto the slopes
    When ascending, the user must go up the right-hand side of the slope in single file.
    It is important that those engaged in the sport are aware of snowplows, other machines and resort vehicles that are working to prepare the slopes. The utmost caution and respect is required.
  • If my Mountain Season Pass is lost or stolen, what should I do?
    If your pass is lost or stolen, you can request a duplicate at any of the Grandvalira Resorts ticket offices.
  • Where can I buy the Mountain Pass?
    The Mountain Pass can be purchased on the Grandvalira Resorts website, at the stand of the illa Carlemany or at the ticket offices of your choice from the opening of the resorts.
  • If I only want to go for one day, what can I do?
    A day mountain pass is available for this type of activity. This pass allows you to use the circuits and slopes that have been prepared by the resorts. That will be able to be purchased at the resorts’ ticket offices, at stand of the shopping mall Illa Carlemany, or directly from the TVM machines located at the resort.
  • What do I have to do if I am a member of the Andorran Mountaineering Federation (FAM) to get the Mountain Pass?
    To get the special FAM price the purchase can be in person, directly at the Grandvalira Resorts stand located in the shopping center of the illa Carlemany or at the ticket offices of the resort you want from the opening or on the Grandvalira.com website. Please note that you will have to present your FAM membership card at the time of purchase.
  • What does the Mountain Pass include?
    During winter, the Mountain Pass gives you access to the 39 marked mountain skiing circuits at the resorts, and to areas of the skiable domain that are suitable for snowshoeing. It also allows you to use the 13 ski lifts designated by the resorts (with one return trip per day, per lift).
  • Why is a pass required for mountain skiing and snowshoeing?
    This pass was born out of a need to regulate this discipline, as a result of the large influx of mountain skiers and snowshoers within the resorts’ skiable areas. In addition, it satisfies the new rules from the Government of Andorra, with a Regulation governing the requirements for practicing winter sports other than alpine skiing and cross-country skiing at ski resorts (BOPA number 141 from 02/12/2020).

    The Mountain Pass is valid for all the resorts within the country: Ordino Arcalís, Pal Arinsal, Grandvalira and also Naturland. The Mountain Pass is only required for mountain skiing and snowshoeing within the skiable areas of the ski resorts.

Extracurricular

Bike

Modifications

  • Can I exchange the mode of my season pass?
    To exchange a ski pass, you must contact the seasonal ski pass department using our form.
    If the season has not yet started and the ski pass has not been used, it can be exchanged, and the difference will be either paid or refunded according to the exchange.
    On the other hand, please note that if your season ski pass is an Andorra Pass that has been used and you want a Nord Pass, the skied days will be subtracted  from the price of the initial purchase (including the invitation if it has been used). These skied days will be considered at the price of a day ski pass at the ticket office. After this, the exchange will be carried out.
     

My GrandSki

  • How can I download the invoice for my purchase?
    Access your MyGrandski user area through the platform. In the season pass menu go to the "My purchases" folder. In this folder search the purchase for which you want to obtain the invoice. Click on "view", and once inside, at the bottom of the purchase, you can view or download the invoice.
  • What is My GrandSki ?
    My GrandSki is a single client’s identification register. With My GrandSki account, you can merge your data and connect to all our services and sales channels with a single click: Wi-Fi, app, season pass, newsletter, plus+ Ski Pass , online purchases and more. It is quick and easy.
     
  • I have already registered with My Grandski, but can’t remember my password. What should I do?
    You can access My GrandSki whenever you like using your customer details. If you cannot remember the password, you can update by clicking on the "forgot password" button and you will receive an email to change it.