Questions about Plus + Bike
Demand for information
- How can I recharge my Plus+ Bike Pass?
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Enter the middle digits of the WTP code from the last active pass you used.
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During the purchase, once you’ve selected the Plus+ Bike Pass product, click on “Top up now” and complete the code. Make sure the code matches your pass.
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If you don’t have the physical pass, contact us through the website form or request a duplicate at any of our Pal Arinsal ticket offices.
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If needed, repeat the same process for each person included in the purchase.
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- If I had a season Bike Pass or a Plus+ Bike last season, can I renew it?
Yes, the Plus+ Bike pass must be renewed each season you wish to use it. To do so, log into your My GrandSki account with your credentials and make the €5 payment.
- What should I do if my pass is lost or stolen? Who should I contact?
If your Plus+ Bike Pass is lost or stolen at Pal-Arinsal, please report the situation as soon as possible to the Ski Pass Plus+ customer service department by using our web form or by calling +376 89 18 00 , so that the pass can be blocked to prevent possible fraudulent use. After that, you will need to go to the designated ticket offices at Pal-Arinsal to request a duplicate.
- Can I use my Forfet Plus+ Bike at the Winter Park during winter?
No. Your Plus+ Bike Pass is for summer use only and is valid exclusively within the Pal Arinsal domain.
- Can I use my Plus+ Bike Pass on the Grandvalira circuits?
No. With your Plus+ Bike Pass, you can only access the Pal Arinsal circuits during the summer.
Advantages and conditions
- What are the rates for the different types of Plus+ Bike pass?
The rates applied on the first day of using the Plus+ Bike pass will vary depending on the category and the age of each pass holder. All rates are subject to changes by Grandvalira Resorts.
- If I have had an accident and have a Plus+ Bike pass, what should I do?
In case of an accident on the circuits, you must present your Plus+ Bike pass. Remember that, in order to receive medical assistance coverage, your Plus+ Bike pass must be insured.
Otherwise, medical expenses will be the responsibility of the customer. Check the insurance coverage terms at https://creandvida.ad/ - What discounts and/or benefits do I get with my Plus+ Bike pass?
With your Plus+ Bike pass, you can enjoy a 5% discount on restaurant services at Pal-Arinsal. You must present your Plus+ Bike pass at the resort when using the reserved services.
Online shopping
- Where can I buy the Plus+ Bike Pass of Pal Arinsal?
This product is only available through our website: https://plus.grandvaliraresorts.com/
To complete your purchase, you only need a bank card. During checkout, you’ll enter your card number, and all future charges for your Bike days will be automatically applied to that card.
Note: Please note that an initial charge of €5 will be made for the purpose of account activation and management of the purchase.If your card has expired or you have lost it, you can update the payment from your user account in the “My purchases” section and also register your new card as the payment method for charges associated with your initial locator.
Insurance
- If I have already used my Plus+ Bike Pass, can I purchase insurance?
Insurance must be purchased at the same time as buying the Plus+ Bike Pass or, in any case, before doing any downhill runs. If you have already used the Plus+ Bike Pass, you cannot add insurance.
If you did not add insurance during the online purchase process, you still have time to do so when you go to the ticket office to pick up your Plus+ Bike Pass, before printing the pass.
Note: Insurance will be charged each day you use the Plus+ Bike Pass up to a maximum of €60. Once this amount is reached, the insurance charge will stop, but you will remain covered during your Bike days.You can check coverage details at https://creanvida.ad/.