Questions about Bike Pass
Demand for information
- What should I do in case of loss or theft? Who should I contact?In case of the loss or theft of your season Bike Pass, the first thing you need to do is contact the season pass customer service department via web form so they can block the pass and avoid possible fraudulent use. Next, you need to go to one of the resort’s authorised ticket offices so we can issue a duplicate pass, on payment of a card issuance and administration fee of €20, so you can continue using it. You’ll find step-by-step instructions in section 1) of the resort’s internal regulations.
- Do I need a ski pass to do the e-bike activity?To be able to do the e-bike activity it is not necessary to have a Pass, as long as you do not use the ski lifts to access the resort, but we recommend the use of cable transport to save battery usage outside of the station route.
- With the season Bike Pass, can I access all the Grandvalira ski lifts?
With the Bike Season Pass, you can access any of the Grandvalira Resorts ski lift services in the Grandvalira and Pal sectors.
- Once the summer season has ended, what should I do with my pass?
When the 2025 summer season has ended, we recommend that you keep your pass. At Grandvalira Resorts all the passes can be topped up. This means the same card can be used for future occasions.
- I have already registered with My Grandski but, can’t remember my password. What should I do?You can access My GrandSki whenever you like using your customer details. If you can’t remember the password, select “I've forgotten my password” and we will issue you a new one.
Advantages and conditions
- Can I use the ski pass I bought during the summer season 25, to the ski lifts enabled during the winter season 2025/26?
Yes, with the purchase of the Bike Pass Season Pass 25/26 you have access from the moment of purchase until April 20, 2025, summer 2025 and winter 2025/26.
From July 09 to July 13, the access to the Bike Park circuits will be closed for the celebration of the MTB World Cup.
From July 09 to July 13, access to the lifts will only be available with an event ticket.*The schedules are subject to possible modifications during the season.
- In what circumstances are Bike Pass season passes permanently withdrawn?
Remember that your season pass is for personal, non-transferable use and is subject to the law on ski resorts and cable transport facilities 9-1-2000 (BOPA of 6-12-2000). If you give your pass to another person and they are stopped by our security teams, the person using the pass in the resort will automatically be issued a fine. Additionally, the pass will be withdrawn and will be returned under any circumstances during the summer 25.
Should you sell your season pass and this is discovered by Grandvalira Resorts, the pass will be automatically blocked and withdrawn and will not, under any circumstances, be returned to the season pass holder.
- If I suffer an injury, what should I do to receive a compensation voucher for the summer 26?
In case of accident, illness or pregnancy you can contact through our online form and Grandvalira Resorts Season Pass department will study each case and apply a compensation for the summer 2026, as long as the pass is not amortized.
Contact our department through the contact form.
- How can I take out the summer insurance if I already had the insurance for the winter season 2024/25?
The amount of the medical insurance for the summer will be 60€ and can be contracted through the online platform or at the ticket offices at the time of purchase of the Bike 2025 season pass. Those holders of Andorra Pass, Nord Pass 2024/25 who did insure their winter passes, but want to insure themselves for the summer, will also be able to access this medical insurance by paying a supplement of 40 € for insurance.
We remind you that, once the Season pass has been used, the insurance cannot be added.
- In what cases can I get a renewal discount of the Bike Pass?
If in the 2024 season you had a Bike Pass, in order to benefit from the special product as a loyal customer, you will receive an email with a code with which you can register through our online platform to purchase your 2025 Bike Pass.
You will have to enter this code at the time of registration, just when you are asked if you already had a summer season pass last year. You will have to mark CLIENT FIDEL and enter the corresponding number to get the final price.
If you have any questions please contact us through the web form.
Online shopping
- How can I pick up a season Bike Pass on behalf of someone else?Season ski passes obtained online are issued in person to the purchaser at Grandvalira Resorts facilities, (you will need to show the reference number generated during the process).
The purchaser will also need to show a suitable personal identity document with a photograph to prove their identity (passport or national identity document). If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.
- Where can I pick up my season Bike Pass if I already bought it online?To pick up your Season Bike Pass, during the summer season are enabled the ticket offices of the la Massana Gondola, the Pla de la Caubella of Pal sector.
Check the schedules through our Pal-Arinsal website.
Schedule
- What are the Bike Park's opening hours?
- From June 14th to July 8th and from July 14th to September 12th from 09:30h to 18:00h.
- Weekends from September 13th to October 12th from 9:00h to 17:00h.
- From December 01 to April 5, 2026
From July 09th to July 13th, the access to the Bike Park circuits will be closed for the celebration of the MTB World Cup.
From July 9th to July 13th, access to the ski lifts will only be possible with a ticket for the event.
*The schedules are subject to possible modifications during the season.