Questions about Services at the Station
Day and Multi-day Pass
- I’ve lost my ski pass, can I request a duplicate?
Grandvalira Resorts does not issue duplicate ski passes, but you can buy a loss insurance at the resort’s ticket offices that allows you to obtain a free duplicate of your pass in case of loss. The cost is 1,80€ per day/person.
If you purchase the accident insurance on the slopes, it already includes loss coverage. - Are half-day passes available?
Yes, we offer afternoon passes. This ski pass can be used from 1:00 pm until the slopes close.
- Where can I obtain the passes and services I’ve purchased?
You can collect the services that you have purchased online at the express machines (TVM) or directly at the Pal Arinsal ticket offices.
We have 8 TVM machines across several locations: the town of La Massana, the town of Arinsal, the entrances to the two sectors and the Illa Carlemany shopping centre. Our ticket offices are located at the foot of the La Massana and Orriols cable cars in Arinsal, and also in the Planell building in Pal and the Comallemple building in Arinsal.
- Is there a special pass for beginners?
Yes, the beginner’s pass is on sale at our ticket offices and on our website. This pass grants access to certain facilities (lifts) at each of the sectors in our resort. Buy ski pass.
- My child is young enough to qualify for a free pass. Do they need a pass to access the slopes?Although the pass is free, the child must have it in order to be able to access the slopes. Free passes can only be acquired at the ticket offices, as you will be required to show proof of your child’s age.
- Can I access the slopes if I don't ski?
Yes, there are pedestrian passes that include one ascent and one descent on the same day in all La Massana cable car for Pal sector, and Els Orriols cable car for Arinsal sector. Buy ski pass.
- How far in advance do I need to make my online purchases for Pal Arinsal?The pass prices are dynamic and vary according to demand and how far in advance you purchase them. If you know the dates of your visit, we recommend booking your passes in advance make sure you get the best price.
Ski Insurance
- Why is it important to take out ski insurance?Like any other activity, skiing and snowboarding always entail a certain amount of risk, and this risk should not be ignored. That is why it is important to take out ski insurance.
- What should I do if I have an accident on the slopes?If you have an accident, you must go to the resort’s medical centre and present your insured pass. If you need further assistance, call the following number to request authorisation: +(376) 88 16 46. Please note: reimbursement will not be provided for services that are not authorised by the insurer.
- Does the pass price include insurance covering accidents on the slopes?No, but ski insurance can be taken out via our website when you purchase the pass. It can also be taken out at the ticket offices. It is important to bear in mind that once a pass has been used, insurance can no longer be added to it.
Adventure activities
- What other activities can I do, apart from skiing and snowboarding?
At Grandvalira we offer a wide range of activities, such as snowshoeing, zip-lining, pack sledging + tubbing. For more information and bookings, please visit the activities section.
- Can I bring my dog on my snowshoeing excursion or ski mountaineering ?In accordance with the law concerning mountain resorts, access to the mountain circuits and the slopes with dogs and pets is prohibited.
- Can I organise my own snowshoeing excursion?
To access the marked routes within the area encompassing the ski resorts, you must have a mountain pass. For more information, please click on the following link.
Mobile Pass
- What is the Mobile Pass?
It's Grandvalira Resorts' digital ski pass that lets you access the lifts directly with your mobile phone. By activating it easily from the Grandvalira Resorts App, your access will be ready in a matter of seconds, with no need to collect any physical pass.
- Can the Mobile Pass be used on more than one device?
No, each Mobile Pass can only be linked to a single device at a time. Keep in mind that once linked to a device, the Mobile Pass is non-transferable and personal.
- Do I need to take out my phone every time I want to ride a chairlift with the Mobile Pass?
No. It's not necessary. The Mobile Pass works with Bluetooth Low Energy technology, so there's no need to take it out of your pocket. That said, remember to keep it in a pocket on the left side of your jacket and avoid having other devices or cards on the same side, to prevent possible interference.
- How does the Mobile Pass work?
If you've already bought the Mobile Pass, follow these steps to get it on your phone:
1. Log in to the Grandvalira Resorts app with the same email used for the purchase (the pass will appear in the "Mobile Pass" section of the app).
2. Link it to your device (you'll need an internet connection).
3. On the day you go skiing, activate it (you'll need Bluetooth).Once activated, keep your phone in your left pocket to access the lifts.
- If I've bought more than one Mobile Pass, how do I share or send the rest of the passes to other people?
When you buy more than one mobile pass, all the passes will appear in the "Mobile Pass" section of the buyer's app. To share them with the users:
Link your mobile pass to your device if you'll also be skiing.
Share the remaining mobile passes with each person in your group via a link or QR code generated by the app.Each person who receives a mobile pass will need to:
Have the Grandvalira Resorts app installed (the pass will automatically appear in the "Mobile Pass" section).
Link it to their device (they'll need an internet connection).
On the day they ski, activate it (they'll need Bluetooth). - Can I uninstall the App once I've linked the Mobile Pass to my device?
No. It's very important not to uninstall the Grandvalira Resorts app while the Mobile Pass is active, as it's linked to the device and won't be usable again if the app is uninstalled.
- What do I need to have the Mobile Pass on my phone?
To use the Mobile Pass, you need an iOS or Android phone with Bluetooth enabled, the Grandvalira Resorts app installed, and to log in with the same email address used for the purchase.
- How can I buy the Mobile Pass?During the purchase process, we'll ask you how you'd like your pass: Mobile Pass or pass with physical card. The main difference is that the physical card must be collected at the resort's ticket offices or at Grandvalira Resorts' authorized printing points. On the other hand, if you select the Mobile Pass, we'll take care of sending it to you by email or directly to your Grandvalira Resorts App, along with all the necessary instructions to set it up.
- Does the Mobile Pass use a lot of phone battery?
It uses very little battery. With BLE (Bluetooth Low Energy) technology, you'll barely notice any impact on your phone's battery. That said, just in case, come with your phone charged to 100%, and if not, we have chargers available at the resort.
- Do I need internet for the Mobile Pass to work?
You only need a data or Wi-Fi connection to link the Mobile Pass; once linked, it works offline and doesn't require a connection to access the lifts.